Job Details

Job introduction

Brighton & Hove City Council’s Housing Team is looking for an IT Training & Development Officer to join our busy Housing Systems programme team. 

In July 2021 we implemented NEC Housing, our new Housing Management system.  We are now busy implementing Phase 2 of that project which includes new modules of the system e.g. Planned Maintenance, Private Sector Leasing, Mobile working, Emergency Placements, Customer Relationship Management, integrating Outlook and SMS.

We also have two further IT projects to implement, replacing our Works Management system and our Asset Management system.

Provisional interview date - Monday 20th June

For an informal discussion, please contact Mo Lawless, Housing Systems Programme Manager on 01273 295975.

About the role

We're looking for an experienced IT training officer to join our busy Housing Systems Programme team. You’ll be producing training plans, training guides, e-learning, and of course delivering training both virtually and face to face, for staff across the service using the NEC Housing system as well as preparing for the introduction of the new Works Management and Asset Management systems.  The role will support users to get the best experience of the new systems and ensure they are equipped to deliver their jobs to deliver an improved customer service.

Our new Housing Management System, NEC Housing was launched in July 2021.  We will be introducing a replacement Works Management system in November 2023 and a replacement Asset Management system in March 2024.  We need your energy and enthusiasm to ensure our staff feel confident and competent in the new systems so they can help deliver an improved quality customer service to our tenants and leaseholders. 

The post supports hybrid working and currently the team are predominantly working from home. However, you will be required to deliver face to face training on occasion, mainly at the Housing Centre, but could be across other locations in Brighton & Hove.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Files

• Job Description & Person Specification
• Cover Letter