Some customers are experiencing eStore payment failures at bank authentication. Our system provider is investigating. If your payment is unsuccessful, you can try and pay again or use a different payment method. We apologise for any inconvenience.
Accessibility statement
Information about accessibility on our website, help with using your mobile, tablet or computer.
This statement applies to content published on the www.brighton-hove.gov.uk domain. It does not apply to content on service.brighton-hove.gov.uk subdomains (for example, www.democracy.brighton-hove.gov.uk).
This website is run by Brighton & Hove City Council. It is designed to be used by as many people as possible.
This accessibility statement tells you how:
accessible this website is
to contact us about an accessibility issue
we're improving accessibility on our website
This statement covers:
the council website at brighton-hove.gov.uk
most of our online forms
It doesn't cover:
services using older technical platforms that were procured before September 2018 such as our committees’ website and the housing customer online system
third party websites
Third party websites
We link to other websites that may offer benefit to our users, as well as embedding content provided by some external websites into some of our pages. This may include:
news websites
customer portals
official information sources, such as GOV.UK or NHS.UK
We are not responsible for the accessibility of these or any other websites we do not manage. If you experience any accessibility issues with a third party platform please inform us of the problem. You should also raise the issue with the third party provider, as we will not be able to resolve the issue ourselves.
Importance of accessibility
We want as many people as possible to be able to use our website. You should be able to:
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listed to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver
zoom in up to 300% without the text spilling off the screen
We’re also always working to make the language we use as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.