Contacting us by phone
If you can't use our online contact form, contact the council service you need by phone.
If you don’t know which council service you need or can't find it on the website, phone the switchboard on 01273 29 00 00. The switchboard is open from 9:30am to 5pm, Monday to Friday, but closed on public holidays.
The switchboard supports people who are digitally excluded or who don’t know which council service they need to contact. If you can use our online forms, your query will go straight to the service team.
Customer service opening hours may differ based on the service or issue you're contacting us about. All key service telephone lines are open between 9:30am to 1:30pm, Monday to Friday. They are closed on public holidays. Some services have longer opening hours or have a voicemail and call-back service.
