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Council telephone systems

We are moving to a new telephone system. This may cause some initial issues and disruption to calls while it is being set up. If you have any issues, you may wish to call back at another time. We appreciate your patience whilst the new system is implemented and apologise for any disruption that you may experience. 

Picture shows a blue and yellow Ukrainian flag flying on a sunny day.
Supporting the Ukrainian humanitarian crisis

Housing information for Ukrainian guests

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  1. Home
  2. Housing information for Ukrainian guests
  • Supporting the Ukrainian humanitarian crisis
    • Support services for Ukrainian refugees in Brighton & Hove
    • Housing information for Ukrainian guests
    • Health and wellbeing information for Ukrainian refugees
    • Immigration information for Ukrainian refugees
    • Money and employment information for Ukrainian refugees
    • Education, events and community support for Ukrainian refugees
    • Appeal for more Homes for Ukraine hosts
    • Information for hosts of Ukrainian guests
    • Apply for a Youth Services Grant for Ukrainian refugees
      • Documents to apply for a Youth Services Grant for Ukrainian refugees
    • Apply for the English for Speakers of Other Languages (ESOL) grant for Ukrainian refugees
      • Documents to apply for the English for Speakers of Other Languages (ESOL) grant for Ukrainian refugees

Living with a host

After your arrival and meeting your host, it’s very important that you ask questions and agree on how you will manage your relationship. Keep talking to each other. This is your host’s home, but it's also your home.

Your host will:

  • give you your own room
  • only come into your room with your permission
  • provide you with a bed and bedding – sheets, pillows, duvet and covers
  • give you access to a kitchen so you can make your own food or cook together

It might be useful to agree on mealtimes, so you and your host know what to expect. Your host may provide food, but this is up to you both to agree.

Please agree carefully with your host about what is okay to share, like coffee or milk, and what food they’d prefer not to share. Your host may give you a space to keep your own food.

Your host should not ask you to pay rent. They might ask for a contribution for household utility bills and towards any shared food.

Your host will give you access to a bathroom. If your host is working, they may expect to use the bathroom at set times – check with your host so you know each other’s needs.

Things to agree with your host 

It’s useful to discuss and agree on considerate noise levels at certain times of the day.

You should agree with your host on what cleaning to do.

You are entitled to have visitors to see you. Agree this with your host in advance. Let your host know if you are going to be away for a while, and when you expect to be back.

Your host may expect you not to smoke inside the home, even in your room. You should respect that.

A carbon monoxide detector should be in your room.

If anything is broken, or if you break anything, please let your host know.

It may take a while for you and your host to settle in and become familiar with each other – this is to be expected.

Your host will think about what you might need and offer you support. However, they should allow you to make decisions for yourselves.

Your host will be gentle and patient. They will not expect you to talk about what you might have been through, nor will your host expect to take pictures of you. They should respect your privacy.

To communicate, your host might be able to use translation tools like Google Translate or Microsoft Translator. 

Your host will want to introduce you to local services and practical community support. For example, offering to help you register with a doctor soon after arrival. Refer to the rest of the guide to get yourself started.

If you have a problem 

We hope that you and your host will be able to resolve the differences between you. Expectations of each other may be different – it’s important to work things out.

Your host understands that things may be difficult for you. Your host should never expect you to leave without enough time to organise somewhere else to live.

If you have a problem you can’t resolve or have any concerns about your safety:

  • phone 01273 293 117 (option 2)
  • send an email to Ukrainian.Support@brighton-hove.gov.uk

Read our Homes for Ukraine Sponsorship scheme privacy notice.

Housing options for Ukrainian guests after the first 6 months

Remain living with your host 

Guests can stay with a host for up to 3 years under the Homes for Ukraine scheme.

As the thank you payment is linked to guests, your host will receive the payment for up to 3 years from the time you arrived in the UK, not the time you begin your stay in their property.

Support from the council to find a new host 

We can support you with finding a new host if you cannot stay with your current host after the first 6 months.

Our Community Hub team will look to rematch you with another host on our expression of interest list. These are people who have applied for the scheme and agreed that we can contact them.

You would live with the host in their home or a separate self-contained property offered by the host. This is dependent on the type of property offered by the host, along with the number of guests and your ages.

Support from charities to find a new host 

There are refugee charities that can help you to find a new host. You can find a host privately through these charitable organisations: 

  • Reset Communities and Refugees
  • Room for Refugees
  • Refugees At Home - host, refer a guest, donate

Move into privately rented accommodation 

If we cannot find a suitable host for you, we will make a referral to our Housing Advice team. They will then look at the other options available to prevent homelessness.

You can find more information about the renting process and your rights as a tenant on our housing advice for private tenants webpage.

You can also find more detailed guidance on renting in England on GOV.UK.

Renting in Brighton & Hove 

The average cost of renting a 2 bedroom home in Brighton & Hove is currently £1,200 to £1,500 per calendar month. You may also find cheaper rents in other towns in the area.

Searching for privately rented properties 

You can find information on how to search for properties on our how to find a home to rent webpage.

The private rental sector in Brighton & Hove is a very competitive market. The time it will take to find a suitable property will depend on property size, area and the time of year. Things like the start of the academic year (August to October) can mean many more people are looking for private rented accommodation. 

Help with paying rent

We use the Local Housing Allowance to work out both Housing Benefit and the Universal Credit housing element. 

Local housing allowance is not a separate benefit. It affects how much help you get with rent.

More information is available on our Weekly Housing Benefit rates for private tenants webpage.

If you're in receipt of Universal Credit or Housing Benefit, you can apply for a discretionary payment to help pay your rent in advance before you move.

Help with deposits 

The council can help with housing deposits through the Deposit Guarantee Scheme. We take into account the homeless prevention duty and your housing plan.

If you have found accommodation by yourself, we can speak with the landlord to negotiate a Deposit Guarantee Scheme.

The council cannot act as a guarantor.

If you're in receipt of Universal Credit or Housing Benefit, you can apply for a discretionary payment to help pay your rent in advance before you move.

Help if you’re at risk of losing your home 

If you're threatened with homelessness, contact us to get advice as soon as possible. We can support you with any problems making it difficult to stay in your home. 

The homeless prevention and housing options help we provide includes:

  • action to prevent applicants from becoming homeless
  • help to keep or secure accommodation
  • a personalised housing plan

If homelessness is possible within 56 days, we'll work with you to develop a personal housing plan.

Our aim will be to help continue your current accommodation where possible. We will speak with your hosts or accommodation provider to try and resolve issues.

If this is not possible, we will work with you to find a sustainable accommodation option.

The Direct Lets service 

If a Homelessness Prevention Officer has referred you to our Direct Lets team, they will help you find accommodation.

Council Tax guidance

Council Tax is a form of local taxation. It;s charged on all domestic properties and goes towards paying for local services.

Learn more about Council Tax.

If you’re a Ukrainian refugee on the Homes for Ukraine Scheme, who is being hosted in separate self-contained accommodations to the host’s home

The Council Tax account will need to be registered in your name, not the hosts. You can then apply for a 50% discount disregard and for Council Tax reduction.

If you’re a Ukrainian refugee on the Homes for Ukraine Scheme who is in privately rented accommodation

The Council Tax account needs to be registered in your name. You can then apply for a 50% discount disregard and for Council Tax reduction.

If you’re a Ukrainian refugee who is here in the UK on the Family Scheme

If you're living in private rented accommodation and the Council Tax account is registered in your name, you can apply for the 50% discount disregard.  

If you fit into any of the above 3 categories you can apply for a 50% discount. To request this, send an email to Ukrainian.support@brighton-hove.gov.uk.

Apply for a Council Tax Reduction.

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