From Wednesday 28 September, IT & Digital will start to deactivate non-compliant iPhones to prevent a security threat recently identified by Apple.
Without this update, critical council data could be exploited.
What is a non-complaint iPhone?
iPhones that do not have the latest 15.6.1 IOS update (or higher) from Apple are no longer secure and are a risk to the council’s data.
From 28 September we will start to deactivate these non-compliant phones.
What you need to do immediately
If you haven’t done so already, you must immediately update your iPhone:
- Ensure you're connected to WiFi
- Ensure that the handset is connected to mains power – you will need at least 50% charge for the unit to update and have 5GB of available storage space for it to complete
- Go to settings (cog) > General > Software Update
- Select download/install if prompted (this option may not appear for 20 minutes so please keep checking), and enter your handset passcode when prompted
- This process may take up to 45 minutes and will cause your phone to switch itself off/on again during this time
- It can sometimes take a few attempts (three or more) to connect and download the update, so please retry if you don’t see it
- If you have issues updating your phone, please contact IT ServiceDesk as soon as possible on 01273 29 2001
What to do if you no longer need your iPhone
Because of changes to our ways of working, many staff will no longer need an iPhone. If this is the case for you, please return your iPhone to IT&D.
Some iPhones can have resale value and returning your phone will also remove the monthly cost charged to your team budget. Additionally, we must dispose of iPhones in compliance with environmental and legal legislation.
To return your mobile device:
- Go to MyServiceHub
- Choose Raise a request > IT Services and Equipment > Mobile Devices > Transfer Mobile Device.
- In the ‘additional details’ box please enter:
- your name
- phone number of the device you are returning
- your manager’s name
- state that you are returning a mobile phone as it is no longer required
- Make a note of your Cherwell call reference once submitted
iPhones should be returned to Barts House in person or through the internal mail from another council office. Please do not return devices through the regular postal system.
Place the mobile phone into a cushioned envelope or wrap in bubble wrap and place into a thick envelope to protect it from damage. Label the outside of the envelope for the internal post:
IT&D - Mobile Devices Team
Ref Number: (enter your call reference here).
4th Floor, Bartholemew House
Alternatively, please bring the envelope to the above address in person.
Thank you for helping us keep our data safe.
IT & Digital