Home to School transport service standards

See the standards that we aim for, co-produced with the Parent Carer Council.

  1. We will work collaboratively with families, education settings, social care and the SEND team to access key information about the child or young person’s needs. Travel arrangements will prioritise their safety, SEND, medical/ mobility and access needs
  2. We will respect and listen to children, young people and their families and advocates when discussing children’s individual transport requirements
  3. High quality, free home to school transport will be provided by the most cost-efficient means for children and young people living in the City, who qualify for free travel under the Home to School Travel and Transport Policy
  4. We will carry out risk assessments to establish the suitability of provision, routes and personnel
  5. All children and young people will be safeguarded and Vehicle Crew will have an enhanced DBS check and will complete relevant home to school transport training
  6. The Parent and Carers Council will be involved in co-production of the home to school transport service
  7. We recognise some children can find traveling to and from school stressful, our arrangements aim to reduce this stress, as much as is practicable, to provide children and young people with a reasonably stress-free and safe journey to and from school, within statutory timeframes
  8. Suitable vehicles will be sourced to meet the individual needs of passengers, and drivers and vehicles will be suitably licensed and insured
  9. Operators will adhere to contracts and compliance will be monitored by the home to school transport service
  10. Families will be signposted to appeal decisions made about their child’s eligibility or type of free transport to and from school
  11. All concerns, complaints and incidents will be recorded and fully investigated by the service, in liaison with parents, schools and Operators, where necessary, ensuring continuous service improvement
  12. All confidential information will be handled in line with General Data Protection Regulations (GDPR).