Child friendly passenger charter

Easy read information from our home to school transport team to show our commitment to children and young people.

"Happy, safe, and well, to and from school or college”​.

Person using tablet as a communication aid.

Our commitment to children and young people​

We will make sure we understand your ways of communicating.

Group of children

We will make time to get to know you​

  • What do you like?​

  • What don’t you like?

Two friends smiling and shaking hands.

We will respect you - we will learn what is important to you

We'll respect your:

  • disability​
  • race​
  • gender​
  • religion​
  • culture​
Four couples smiling and hugging.

We will be kind, caring and helpful

We will be good listeners and we will be patient.