Cityclean industrial action questions and answers
What’s happening with the clear-up?
Cityclean has been continuing with the major clear up of the city.
We have now emptied all of our waste, recycling and glass communal bins and cleared the side waste around them.
There may still be some rubbish remaining on the streets due to the clear up, but our street cleansing teams are working hard to collect this.
With around 680 communal refuse bins, 1,500 communal recycling bins and 150 glass communal bins across the city, plus more than 60 recycling points offering recycling and glass collections, the clear up has been a big operation.
Most kerbside rubbish collections are also now on schedule, but we're still catching up with some recycling collections. We’re aiming to be fully up to date by next weekend.
What extra is being done to tackle the problem?
We have additional crews working, and where possible extra crews are being used overnight to tackle areas where it is difficult to get access during the day to undertake the clear up.
The crews are collecting far more than normal, as the following figures show. Last week, the crews have collected almost 500 tonnes more than they would normally collect.
An average daily collections total 209 tonnes and on Monday last week, we picked up 265 tonnes; Tuesday 333 tonnes; Wednesday 314 tonnes and Thursday 391 tonnes.
When will the city be rubbish-free and back to normal?
We're working really hard to remove all of the waste and are aiming to have cleared the backlog by the end of next week.
We understand this is extremely frustrating for all our residents and businesses, and we apologise for the state of the city at present.
The amount of waste that accumulated has made the clean-up a big task. The work is also being carried out on top of the normal daily service to residents.
Collection information and advice to residents
While we continue the clear-up, there may be some ongoing disruption due to the volume of waste that accumulated.
On your normal collection day, please place your wheelie bin or box on or by the pavement at the front of your property, by 6am.
If you use communal bins and they're full, we would be grateful if you could where possible continue to safely store your recycling and rubbish in your home or outdoor space until they're empited, or take it to one of the council’s Household Waste Recycling Sites, until you see side waste being cleared and collections being made from communal bins.
We apologise for this continued inconvenience.
If your collection is missed, please leave your bins or boxes on the pavement and we will collect as soon as we can.
If you use communal bins, we would be grateful if you could - wherever possible - continue to safely store your recycling and rubbish in your home or outdoor space, or take it to one of the council’s Household Waste Recycling Sites, until you see side waste being cleared and collections being made from communal bins.
For recycling, if possible, do please flatten boxes, try to minimise waste and rinse.
Both of our Household Waste Recycling Sites are open and will be taking both waste and recycling.
Please report missed collections online.
What is happening to garden waste collections?
Garden waste collection have resumed as normal. If your collection was missed due to the strike, your subscription will be extended to cover any collections missed during the indurtail action.
Will you provide updates on collections so residents know what’s happening?
We will always do our best to ensure our residents and businesses are communicated with as much as possible and will keep this service page up-to-date.
How do I make a formal complaint?
The Local Government Ombudsman does not investigate complaints from members of the public about issues which arise as a result of industrial action. This is because these are issues which affect everyone in the council’s area, they are not individual service failures caused by something that the council has done wrong or failed to do.
Similarly, we will not be recording formal stage 1 complaints about lack of refuse and recycling collections in the city due to the strike.