Report a missed bin, box or caddy collection

Find out when you should report a missed bin, box or caddy, when we catch up with collections and how to report a missed collection.

When you can report a missed collection

If your rubbish, recycling, garden waste or food waste hasn't been collected, check the status of your collection before you report it.

If your collection is marked as ‘completed’ but your bin has not been emptied, you can report a missed collection, and we will investigate this.     

Collections can be reported as missed up to 6 days after the scheduled collection date.  

When you can't report a missed collection

If your collection is not marked as ‘completed’, you will be unable to report a missed collection. This is because we aim to arrange a catch-up collection within:

  • 48 hours for rubbish and food waste
  • 72 hours for recycling and garden waste

If we cannot schedule a catch-up collection

On some occasions, due to operational reasons, we may not be able to schedule a catch-up collection. Your collection will then be on your next scheduled collection day. 

When this happens, we will automatically record your property as missed.

Why we miss collections

We miss collections because:

  • our vehicle may have been unable to gain access to your property (for example roadworks or other parking obstructions)
  • sometimes, at short notice or whilst out making collections, a vehicle may breakdown and a replacement vehicle may not be available
  • your bin may have contained contaminated items - find out more about what we can and cannot collect in each bin
  • your bin may not have been at the correct collection point by 6am (5am for food waste)

Report a missed collection

Use this form to report a missed collection of:

  • rubbish
  • recycling
  • garden waste
  • food waste

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