Get a new bin, box or caddy, or ask us for a different size or report an unused or abandoned one.
You can request a new wheelie bin or black box online. When making a request, most properties will get the normal size wheelie bin.
You can also ask for a replacement bin or box if yours has been damaged or lost.
You can get a new or replacement food caddy, but only if we have started food waste collections in your area already. Find out more about food waste collections.
We recommend that you put your property number on your bins to avoid them going missing.
You can ask us for a bigger bin or box.
Before we can give you a bigger general waste bin, we'll need to find out more about your household. We may also inspect your bins and their contents to see how you manage your waste and recycling.
Make sure you're recycling correctly. If you aren't sure, check how to use your recycling bins and boxes.
We don't need to find out more about your household when you ask for recycling bins or boxes.
If you get an assisted collection, you can only have standard sized bins and caddies. This is so we can safely collect and return them.
You need to check that any doors or access routes are wide enough for bins, boxes ad caddies.
You must keep your bins, boxes and caddies on your property, you cannot store them on the pavement.
Find out more about assisted collections.
We encourage residents to report any unused bins or boxes so we can reuse them.
If you have bins or boxes you don’t use, or find a stray bin that you think someone has abandoned, you can report an unused bin or box.
By returning an unused bin or box or reporting a stray bin, you’re helping us keep our streets and highways clear.