Planning Customer Promise

You have told us what matters to you and we are making this promise.

Our aims

  • To provide a high quality of customer service
  • To provide a consistent level and standard of service
  • To manage expectations and give advice on the service we offer
  • To continuously improve the customer experience of using the Planning and Building Control Service

Our standards

  • To be open and transparent to manage expectations and implement standards that will support this approach
  • Telephones - Respond to phone messages in 5 working days.
  • Emails - Respond to emails in 5 working days
  • Provide an email update/feedback on applications¬†
  • Provide an informative up to date voicemail message