We've aware of a national scam where people are asked to pay parking fines via text. We'll never text you to request a payment for a parking fine. We'll only contact you about parking fines via letter, or email if you have already provided it to us. If you have any doubts, contact the Parking Team.
How to make an online planning application
Find out how to create and submit a planning application on the planning portal.
Before you submit an application
You can find information about making a planning application and the supporting documentation you may need to provide.
If you're a resident, see our planning application checklist for householders.
If you're a developer, our Planning Team can give advice before applicants submit a planning application, see the Pre-application planning advice service information.
This video is an easy to follow walk through of how to create and submit a planning application on the planning portal.
A third party operates the Planning Portal website so we are unable to help you with technical issues.
If you have any questions, you can contact the planning portal by:
- email - support@planningportal.co.uk
- phone - 0333 323 4589
They are available Monday to Friday, 9am to 5pm, excluding bank holidays.
After you've submitted an application
The Planning Portal will send you an acknowledgment which includes up to date information on our current timescales for processing applications.
Once we have registered your application, you can find out which case officer is handling it and how to contact them.