Report a vehicle parked where it should not be

Find out what information you'll need to give us to report a vehicle by phone or online.

How to report a vehicle

If you see a vehicle parked where you think it should not be, you can report it to us.

Report a vehicle online

You can report an illegally parked vehicle online for problems that do not need a response within one hour.

You'll need to:

  • enter your contact details
  • select the option “Request Parking Enforcement”
  • complete as many fields on the form as possible – you can upload photos

If you believe a vehicle is abandoned, find out how to report an abandoned vehicle.

What we'll need to know

You'll need the:

  • vehicle registration
  • name of the street that the vehicle is parked in
  • number of the property where the vehicle is parked outside of
  • type of bay that the vehicle is parked in 

Report a vehicle by phone

In the event of an emergency that requires immediate attention, phone 03456 035 469 and select option 2. This is an answer phone service, so please leave a message.

We will assess and prioritise all incoming requests based on their urgency.

We will:  

  • respond to critical requests within one hour between 9am and 8pm
  • respond to non-urgent requests within two hours
  • address all other requests during our routine patrols and investigate them as soon as possible - response times for these may exceed the timeframes outlined above

What will happen next

Once categorised, a Civil Enforcement Officer will go and assess the situation. If a vehicle is parked where it should not be, the Civil Enforcement Officer may issue a penalty charge notice.

Some vehicles are exempt from the parking restrictions or have permission to park in certain bays. These vehicles will usually have either a permit, badge or ticket on display.

We've introduced Pay by Phone parking to controlled parking zones across the city. People who have paid to park using their phone will not be displaying a ticket on their vehicle, but will still be legally parked.

Enforcement at schools

If you see vehicles parking in contravention of School Keep Clear signs during school run times, you can contact us online.