Request a refund for your parking permit

If you use MyAccount 

If your permit is registered with MyAccount, you can sign in and request a refund.

Sign in to MyAccount

You must upload an image of your parking permit cut into 4 pieces if you want to:

• cancel your permit and obtain a refund of the unused time
• change the vehicle registration number on your permit

See the example below.

This is to prove the permit is no longer in use.

If you do not use MyAccount

If you don't have a MyAccount, you can download and use the refund request form below.

You will need to return both the:

• physical original parking permit you're requesting a refund for; and
• completed refund form 

You can return them:

• by post to Parking Customer Services, Hove Town Hall, Norton Road, Hove, BN3 7QP
• by hand to the drop box situated in the Customer service centre at Hove Town Hall (Monday to Friday, 9:00am to 4:30pm)
• online using our contact parking services form - you will need to upload your completed form and an image of your cut up permit (as shown in the above section)

If you made the original payment by card, we will attempt to issue the refund to the card you used. If we cannot do this, we will issue the refund to the bank account you specify on your refund form.

If you no longer have your parking permit

In most cases, we need to see your parking permit in order to approve a refund.

If you have lost your parking permit, we cannot approve your application for a refund or change of vehicle.

If you have sold your vehicle and left your parking permit in it, you should contact the buyer and retrieve the permit.

If you have scrapped your vehicle with your permit in it, we may accept your Certificate of Destruction issued by the DVLA.

For any further advice or information contact parking services.