PayByPhone user guide

Keeping safe whilst using PayByPhone services

Beware of fraudulent sites masquerading as PayByPhone

We're aware that fraudulent companies have been masquerading as PayByPhone on Google.

These companies are using advertising to trick people into visiting a website that pretends to be the PayByPhone site. It is not.

These sites then require you to register, then ask you for your credit or debit card details and charge you a subscription. PayByPhone does not provide any subscription service and they will never charge your card without your authorisation.

PayByPhone is working with the relevant authorities to have these sites removed. In the meantime, we urge you to exercise caution when providing your credit or debit card details online in case the site is fraudulent.

Rest assured the authentic PayByPhone site remains a secure platform, which is PCI level 1 compliant - the highest level of security for processing payments. All cardholder data is heavily encrypted.

PayByPhone is audited yearly to ensure their compliance with the security standards.

To avoid these scams, the safest and most secure ways to use PayByPhone remain:

download the PayByPhone app directly from the App Store or Google Play Store
visit the PayByPhone website by entering https://www.paybyphone.co.uk directly into the search bar
phone 0330 400 7275 to use the PayByPhone automated phone line