Visitor permits

Find out how to get visitor permits, how much they cost, how to use the scratch card and answers to frequently asked questions.

Find our current permit prices

Parking Permit centre 

The Parking Permit centre at Hove Town Hall is currently closed.

Please use the online service.

The Customer Service Centres are open in Brighton Town Hall and Hove Town Hall.

What is available at Customer Service Centres

You can find:

  • free internet access, computers, scanners and phones to contact the council or access services
  • support from staff to use the facilities
  • basic signposting to the relevant council service, to contact online or over the phone

What is not available at Customer Service Centres

You will not be able to:

  • get face to face service from specific teams, like Parking services, Concessionary Travel
  • buy or collect parking permits
  • pay parking fines

Visitor permits

Apply for visitor parking permits through MyAccount.

If you live in a controlled parking zone in the city, you can buy visitor parking permits which your visitors can use.

Where you can park with a visitor parking permit

You can use a visitor permit to park in permit bays and shared use bays within your parking zone which have these signs below. 


You cannot use visitor permits to park in an exclusive paid parking bay which have the signs below, these bays are for paid parking only.

You cannot park in:

  • paid parking bays within their hours of operation
  • loading bays
  • disabled bays
  • doctor bays
  • single or double yellow lines
  • suspended parking bays

Properties within ‘private’ roads and properties defined as being within a car free development are eligible for visitor parking permits only.

We have changed the way you can apply for visitor permits online.

Your allocation has been re-set, so you will have a full year’s allocation available to buy.  Your allocation runs for 12 months from the date you buy the first visitor permit from your re-set allocation.

Find your address on our zone map to find out which zone you live in.

  • be a resident of Brighton & Hove, over the age of 17
  • provide 2 recent proofs of address dated within the last 3 months - you can scan copies or take photos

Please be aware that it will take up to 7 working days for us to send the visitor parking permit scratch cards out to you.

Please note: landlords do not qualify for visitor’s permits.

Phone lines

If you can't access the internet we will help you fill in the online form.

You may need to take extra steps after the phone call to complete your application, like providing proof of address.

The parking services phone line is open to support you if you're not able to access our service through the website and online forms. Officers answering these calls will only be able to assist you completing online forms.

If you need help, you can phone 01273 296 622 between 9am and 1:30pm, Monday to Friday.

How to use a visitor permit scratch card

Frequently asked questions

How do I order more?

Log in to your new account to place a repeat order, or if you don't have internet access please phone us on 01273 296 622.

How long do the permits last?

The permits are valid for a minimum of 12 months. Every resident is entitled to a yearly allocation, which are valid as stated on each scratch card. Permits cannot be used after the expiry date printed on them and cannot be refunded or exchanged.

The permit allows parking for one calendar day.

What if I move address?

If you have moved address you should let the council know immediately. You'll need to provide us with proof of your new address. If you still have valid permits for your old address, we may be able to swap them for permits valid within your new parking zone.

We only issue refunds for visitor permits if you are moving outside of the Controlled Parking Zone and your permits are still valid. To qualify, you must be moving to an area that does not have permit bays.

I have expired permits, what do I do?

Visitor permits are non-transferable and non-refundable. Expired permits cannot be used. Please ensure you do not buy more than you need.

I have received a penalty charge notice when using a visitor permit, what do I do?

You should check that you have used the permit, following the conditions of use.

You should decide whether to: