Challenge or appeal your penalty charge notice (PCN) - including bus lanes and CCTV

Find information about how to challenge or appeal your penalty charge notice and what happens afterwards.

How to challenge or appeal your penalty charge notice (PCN)

Do not pay your PCN if you wish to appeal against it. If you pay your PCN, the case is closed and we are not obliged to consider any appeal. 

You can send in a challenge against your PCN and make a representation to a Notice to Owner online.

Find out if you can challenge or appeal your PCN.

If you send documentary evidence with your online challenge, please note that we do not accept Word and Excel files for security reasons.

You must make all enquiries in writing. We cannot accept appeals or discuss your PCN on the phone. This is because we need to have a record of all correspondence and the reasons behind any decisions we make.

We will consider all challenges on their individual merits. If we do not receive a challenge within 14 days (or 21 days for a bus lane or CCTV notice), of the notice being served then you will have to pay the full fine.

Please be aware it takes 4 to 6 weeks to receive a reply.

You can also send a challenge in writing to Brighton & Hove City Council, PO BOX 204, Sheffield, S98 1LS.

Our decision

If your challenge is successful we'll cancel the PCN and write to you to let you know.

If your challenge is unsuccessful, you will need to pay the PCN.

How long you have to pay depends on the type of notice as follows:

  • parking PCN - you have 14 days from the date of our letter to make your payment
  • bus lane and CCTV notice - you have 21 days from the date of our letter to make your payment

Not paying the PCN or disagreeing with the decision

If we don't receive payment within 28 days of the notice being served or if no payment is made after we reject your challenge, the registered keeper of the vehicle will receive a Notice to Owner.

A Notice to Owner provides the chance for the registered keeper to make a formal challenge. You should include as much detail as possible to explain why you are challenging the PCN notice and also include any evidence to support your case.

If you're successful we will cancel the PCN. If you're unsuccessful you will be sent a notice of rejection.

Notice of rejection

This letter includes instructions on how to pay the charge and how to appeal to the Traffic Penalty Tribunal.  

Not paying the notice to owner or losing your case at the Traffic Penalty Tribunal and didn't pay within the specified timescale

If unpaid, we will issue a Charge Certificate and an additional amount of 50% added. This must be paid within 28 days.

You have no further right of appeal at this stage.

Not paying the Charge Certificate within the specified timescale

If you have not paid the outstanding charge at this stage, we will register the debt with the Traffic Enforcement Centre at Northampton County Court. We will add an additional fee of £9.

Receiving a compliance letter from a Certificated Enforcement Agency

This is managed separately to paying or challenging a PCN.

Find out what you need to do when you receive a compliance letter.