Disabled person's bus pass

If you contact our team we’re happy to help with your enquiry. We have a zero tolerance policy to verbal abuse or aggressive behaviour. Therefore we’ll stop dealing with your enquiry if you’re aggressive to our staff.  

Apply for, renew or replace a disabled person’s bus pass

Payments

We're aware of an issue affecting this web page which may result in an unsuccessful payment message being displayed after you have paid. The payment system is working, it's only the messages that are affected. Make sure you only make the payment once. Trying several times may result in multiple payments being debited from your account.

If you have tried to pay and the money has not come out of your account by the following day, use our online form to contact us or phone 01273 291 924. We can only check if payments have been successful the day after the transaction.

Applications

It can take up to 12 weeks for new applications to be assessed and processed. 

Although most bus passes are automatically renewed, some bus passes will not be automatically renewed if we need more information to renew your bus pass. If this is the case we will write to you and explain what we need from you. 

We do not make the bus passes at Hove Town Hall. They are sent directly to your home address. Once they have been ordered, it can take 1-2 weeks to be delivered through the post. 

If you haven't received your new bus pass 4 weeks before it is due to expire, use our online form to contact us or phone 01273 291924. 

Apply online if you can or send a scanned copy of your application by email.  

The customer service centre is open for general enquiries.  

Contact us: 

• Post documents to; the Concessionary Travel Team, G39 Hove Town Hall, Norton Road, Hove, BN3 3BQ. 

• phone 01273 291 924 - our lines are open 9:30am to 1:30pm, Monday to Friday. If the line is busy, leave a clear voicemail with your name, contact details and your reason for calling - a member of staff will phone you back within 48 hours. 

• Contact Parking Services 

If you're not looking for a bus pass because of a disability or your age you'll need to contact the bus company. 

If you need a bus pass for school transport, phone the School Transport team on 01273 293 501, or send an email to HometoSchoolTransport@brighton-hove.gov.uk. 

Application forms 

The best way to apply for a new or replacement bus pass is to apply for or renew a disabled persons bus pass online.

You can also download disabled person's bus pass application form.

If your pass has been lost, stolen or not working you can use the online bus pass replacement form.

You can also download a bus pass replacement form.

Find out how to apply for a disabled person's bus pass .

If you’ve moved house or changed your contact details, you can change your details.

Eligibility for a disabled person's bus pass

To be eligible for a disabled person's bus pass you must be five years old or over, live within the Brighton & Hove boundary and meet one or more of the criteria:

• be blind or partially sighted
• be profoundly or severely deaf
• be without speech
• have a disability, or injury, which has a substantial and long-term effect on your ability to walk
• have no arms or have long-term loss of the use of both arms
• have a learning disability, that is, a state of arrested or incomplete development of mind that started before adulthood and includes significant impairment of intelligence and social functioning
• would be refused a licence to drive a motor vehicle due to a physical or mental health condition otherwise than on the grounds of persistent misuse of drugs or alcohol

Companion passes

Brighton & Hove City Council does not issue companion passes. Companion passes issued by other authorities are not valid for travel within Brighton & Hove.

If you're an unpaid carer, you may be able to get discounted travel from the bus company. 

Frequently asked questions 

How do I renew my bus pass?

We are not sending out renewal forms at the moment. We will automatically renew most bus passes and send them to customers.

These should be received around 3 weeks before the expiry date of the current pass.

We will write to you if we need more information to renew your bus pass.

What should I do if I lose my bus pass?

If you would like to order a replacement, the easiest way to do this is online.

You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.

What should I do if my bus pass is damaged or not working?

You will need to order a replacement and return your damaged bus pass to us.

The easiest way to order a replacement is online.

There is no charge for this if the damaged pass is returned. If we do not receive the damaged pass back it will be classed as lost and a charge of £10 will be payable.

What should I do if my bus pass is stolen?

You can request a replacement bus pass if you have a crime reference number. The easiest way to order a replacement is online.

You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.

Where and when can I use the bus pass?

Location	Weekdays	Weekends and bank holidays
Brighton & Hove	All day	All day
Rest of England	9.30am to 11pm	All day

Find information about Brighton & Hove night buses.

You can’t use your bus pass on trains, sightseeing buses, scheduled coach services, or outside of England.

Report a hate incident

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Contact Possability People who will listen to you and take you seriously.

Phone 01273 894 040, open 10am to 4pm, Monday to Friday.