You can appeal decisions about:
- your child’s eligibility - how the council’s policy has been applied to your application for transport
- the transport arrangements offered
- how the council has measured the distance from home to school
- the road safety of the route
If your circumstances have changed significantly, (yourself or your child), please re-apply using our online application form rather than using this appeals process.
Pending your appeal decision, the council’s existing decision will be applied.
Stage one: Review by a senior officer
If you’re not happy with a decision on transport for your child or young person, send an email to HometoSchoolTransport@brighton-hove.gov.uk to challenge the decision. It helps if you can use the word ‘appeal’ in the title of your letter/email, but it’s not essential.
We need to hear from you within four weeks of the date the original decision was sent to you. Please tell us what you think is wrong and what you think ought to happen to put it right. Send us any evidence you think we should consider.
This might include any letters, reports, or representations from your child’s school, from your GP and/or a medical professional or from your social worker if you have one.
If you need support with the paperwork or any aspect of your appeal, you can ask the team for help or contact Amaze, an independent charity commissioned by the council to provide support for parents and carers of children with special educational needs and disabilities.
Amaze's contact details are:
If there is any clarification needed about your appeal at this stage, the senior reviewing officer may want to speak to you personally over the phone, at a time to suit you.
If you need a translator, let us know in your letter/email and we can arrange this for you at no charge.
Within 20 working days of you sending us your appeal letter/email, a senior officer will:
- conclude an investigation
- review the original decision
- send you a detailed written outcome of their review.
This will explain:
- the decision following the stage one appeal
- how the review was conducted, and if anyone else was consulted
- what factors were considered
- the rationale for the decision reached
- information about how you can escalate their case to stage two if needed
The aim of the process is to reach a resolution of the appeal while applying the law and the council’s policy fairly to all.
We expect that most appeals will be dealt with much sooner than this timetable suggests, particularly if there is time pressure. If your case is complex, we will let you know when we expect to decide.
Stage Two: Review by a Local Authority Appeal Panel
How you can escalate your case to stage two
If you believe the stage one review decision is wrong, please let us know as soon as possible, and at least within four weeks. The council will set up an independent Stage Two Appeals Panel to investigate.
The Panel will be made up of council officers, but they will be independent of the original decision-making process. The panel will be experienced in matters relating to safeguarding, risk assessment and safety. Again, the aim is to resolve the appeal and to apply the council’s policy fairly to all.
The panel will look at existing reports and will also provide an opportunity for you to make additional representations, which you could do verbally over the phone or via an online meeting or in writing. If the Panel feel they would benefit from some further information to help them decide about your appeal, they may ask for:
- a short telephone call with you
- an online meeting
- or to meet with you in person - you will not have to meet in person if this is not your preference
Officers from the Home to School Transport Service will also be invited to make any additional representations, again either verbally or in writing.
You can ask a friend or representative to help and support you as needed.
The panel will be set up as soon as possible, but not later than 40 working days after you lodge your stage two appeal.
How a stage two appeal outcome is communicated
A decision will be sent to you via a letter or email within a week of the meeting, explaining fully the rationale for the decision and covering:
- the decision of the stage two panel
- how the review was conducted, and if anyone else was consulted
- which factors were considered
- the rationale for the decision reached
- how to appeal to the Local Government Ombudsman if needed
