We’d like to apologise to residents for the current disruption to refuse and recycling collections in some areas of the city.
We are working hard to increase staffing cover to catch up all missed collections as soon as possible.
More collection crews will be available this week, and we are prioritising roads where we’ve missed a number of collections. Please bear with us.
If we’ve missed your collection, please leave your bins out and we’ll pick it up as soon as we can.
Councillor Tim Rowkins, Chair of the City Environment, South Downs and The Sea Committee, said: “We’re sorry about the very poor service some residents have experienced recently.
“There have been significant staffing issues due to annual leave and sickness which were then compounded by a sudden issue with the agency that usually supplies us with extra personnel.
“Consequently, we did not have the usual safety net in place to cover shortfalls in staffing. We are working extremely hard to get the outstanding bins collected as a matter of urgency.
“The current situation also sits in the context of a service that has not been adequate for a long time.
“Making significant and lasting improvements to the reliability of our refuse and recycling collections is absolutely the top priority for this administration.
“I have been at the depot in Hollingdean every week since being appointed, speaking with staff at every level and understanding the details of how the service works and what the challenges are.
“Some of the issues are complex and will take some time to resolve, but we are determined to deliver the service our residents deserve.”
Please use our online forms to report a missed bin or box collection or report a problem and request a clean-up.
