National Highways & Transport Survey – a voice for residents

Residents are being asked for their views on Brighton & Hove’s highways and transport services – from the condition of roads and footpaths to the quality of cycling facilities. Their answers will be compared with the views of other members of the public across England & Scotland, thanks to the National Highways and Transport Public Satisfaction survey.

Brighton & Hove is one of 111 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Blackpool, Bristol or Brighton & Hove.

The survey, which is being run for the 14th year, is the largest collaboration between Local Authorities offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.

The questionnaire will be sent to a minimum random sample of at least 3300 city residents from 7 June, followed by a reminder, with local and national results to be published in late-October 2021.  Since the survey is based on a sample, residents that receive a copy are being urged to take part.  

Residents that receive the questionnaire can complete the survey online if they prefer, a short URL link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.

The results will enable us to find out what people in your area think about these important services. This will provide one of several ways Brighton & Hove can assess how it is performing. It gives the public an opportunity to say which services they think the Council should prioritise and improve.

Chair of the Environment, Transport and Sustainability committee, Amy Heley said: “This is a really great opportunity for residents to have their say on the city’s highways and transport services and I would urge anyone who receives a survey to complete it.

“Surveys on this scale enables everyone involved to identify best practices and spot national, regional and local trends, as well as providing excellent value for money.”

“This is about understanding the views of residents better and working together to deliver excellent services for local people.”

More information

•    The National Highways and Transport (NHT) Network is a unique collaboration between Local Authorities across England and parts of Scotland with a common agenda – service improvement.
•    The Network provides an environment in which members can measure their own performance, compare with their peers and identify areas for improvement.
•    The NHT Network and the Public Satisfaction Survey are managed by performance management specialists, measure2improve, the NHT Network administrators
•    The survey is being carried out on behalf of the participating Local Authorities by market research specialist, Ipsos MORI.
•    Participation in the survey is voluntary.  It is believed to be the first survey of its kind to bring together so many separate highway authorities from all over England and parts of Scotland to carry out their surveys in a comparable format
•    The survey questionnaire is 12 pages long and covers all aspects of local highway and transport services (e.g. from the condition or roads and footways to Road Safety and Cycling).  The questionnaire should be completed in around 15 minutes.
•    Residents that receive the questionnaire in the post may opt to complete the questionnaire online if they prefer.
•    Last Year’s survey results and more information available via

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