COVID-19: Self-isolation support payments available

This information was correct at the time of publishing, but the self-isolation support payments scheme ended on 7 April 2022.

Special COVID-19 payments of £500 are available to support people in need who are losing income because they have been told to self-isolate.

You may be entitled to a payment if you:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • are employed or self-employed
  • are unable to work from home and will lose income as a result.

If you are currently receiving or have applied for certain benefits this will also be taken into account.

Discretionary payments of £500 can also be made in certain exceptional circumstances. An example of this might be a low-income worker unable to work due to self-isolating, and who is not receiving benefits.

Please visit for further information and to apply for a payment. 

If you can’t access the online form online, please call the council on 01273 293 117 (option 3). This phone line is open Monday to Friday from 10am to 4.30pm.

If you are self-isolating and need help and support, please contact the city’s Community Hub for assistance.

It can help you get hold of food and medicine, financial advice and other kinds of support.

The hub also offers befriending and learning packages to help you if you’re struggling with feelings of loneliness.