Our payment system will be unavailable on Tuesday 20 May between 9:30am and 4:30pm for an essential upgrade. During this time, you cannot make payments on our website or over the phone. Payments by bank transfer, standing order and Direct Debit are unaffected.
Council telephone systems
We are moving to a new telephone system. This may cause some initial issues and disruption to calls while it is being set up. If you have any issues, you may wish to call back at another time. We appreciate your patience whilst the new system is implemented and apologise for any disruption that you may experience.
We are working hard to support residents and businesses during the coronavirus (COVID-19) pandemic.
We know that you’re looking for the latest information about changes to our 700+ services, including council tax, refuse collections and housing.
If you’d like to keep up to date with service changes, council information and how we’re working with partner organisations, you can read our daily City Briefing.
From here you can also access information about service changes and links to useful pages.
The briefing is updated at about 6pm or 7pm every weekday evening and includes details of what we’ve been doing to support you during a challenging time for everyone, as well as links to open letters from council members, updated health advice and how government announcements are being implemented in Brighton & Hove.