17 August 2018

Update on missed bin collections

The council recognises there are a lot of missed collections taking place throughout the city at this time, and we apologise for the terrible inconvenience this is causing our residents and businesses.

The problems are mainly being caused by a temporary shortage of drivers and collectors due to annual leave and sudden sickness.

These kind of staff shortages are normally covered by agency staff, however even the agencies are finding it difficult to provide us with properly trained and qualified people.

The staff we do have at present are working very hard to get things back to normal as soon as possible, and although we know it’s extremely frustrating, we ask for people to bear with us and we’ll resolve these issues.

If your recycling was missed on the last collection day and is due this week, please ensure everything is correctly separated and placed kerbside.

We update our website daily with information on collections, and the page also gives advice on the best ways to contact Cityclean, make complaints or inform us of missed collections, overflowing communal bins or to request a street clean.

Please be assured that online forms that are sent to us via the website are passed directly to our operations team which then assigns crews and street cleansing operatives to the specific location.