20 June 2014

National survey gives residents a voice on transport

The public’s views on Brighton & Hove’s Highways and Transport services will be compared with others across England, as a result of the National Highways and Transport Public Satisfaction survey.

Brighton & Hove is one of 78 Local Authorities to sign up to a standardised survey that will ask members of the public a range of questions about transport.

The survey, which is being run for the seventh year, enables councils to compare results, share best practice and identify opportunities to work together in the future.

This year the questionnaire will be sent to a minimum random sample of 3,300 Brighton & Hove residents from next week (23 June), followed by a reminder in July. Local and national results will be published in early October.  

Residents receiving the questionnaire will have the option of completing the survey online by following a link on the front of the survey and entering a code.

People who find they are part of the sample survey are urged to give their views as the results will provide information about what people in Brighton & Hove think about transport and highways services. It will help the council assess how it is performing, which services to prioritise and how to improve.

Brighton & Hove City Council believes there are clear benefits to conducting a public survey in this way.

Lead member for transport councillor Ian Davey said:  “The survey helps everyone involved to identify areas of best practise and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another, it is about understanding customer views better and working together to deliver the best outcomes for local residents.”


Further information

  • The survey is the result of a collaboration between the National Highways and Transport (NHT) Network and the South West Highway Service Improvement Group.
  • The survey is being carried out on behalf of the participating local authorities by market research specialist, Ipsos MORI.
  • Participation in the survey is voluntary.  It is believed to be the first survey of its kind to bring together a large number of separate highway authorities from all over England and parts of Scotland to carry out their surveys in a comparable format
  • The survey questionnaire is 12 pages long and covers all aspects of local highway and transport services (e.g. from the condition or roads and footways to the quality of local bus services). The questionnaire should be completed in around 20 minutes.
  • Residents that receive the questionnaire in the post may opt to complete the questionnaire online if they prefer.
  • The following 78  Local Authorities have signed up to take part in the combined survey:

Aberdeenshire Council

Barnsley Metropolitan Borough Council

Bath and North East Somerset Council

Blackpool Borough Council

Bournemouth Borough Council

Bracknell Forest Council

Brighton & Hove  City Council

Bristol City Council

Buckinghamshire County Council

Cambridgeshire County Council

Central Bedfordshire Council

Cheshire East Council

Cheshire West and Chester Council

Clackmannanshire Council

Cornwall Council

Darlington Borough Council

Derby City Council

Derbyshire County Council

Devon County Council

Doncaster Metropolitan Borough Council

Dorset County Council

Dumfries & Galloway Council

Durham County Council

East Riding of Yorkshire Council

East Sussex County Council

Essex County Council

Gateshead Council

Gloucestershire County Council

Halton Council

Hampshire County Council

Herefordshire Council

Hertfordshire County Council

Hull City Council

Knowsley Metropolitan Borough Council

Leicestershire County Council

Lincolnshire County Council

London Borough of Hackney

London Borough of Redbridge

London Borough of Southwark

Luton Borough Council

Medway Council

Middlesbrough Council

Milton Keynes Council

Newcastle City Council

Norfolk County Council

North Somerset Council

North Yorkshire County Council

Northumberland County Council

Nottingham City Counil

Nottinghamshire County Council

Oxfordshire County Council

Plymouth City Council

Portsmouth City Council

Rotherham Metropolitan Borough Council

Royal Borough of Windsor & Maidenhead

Sandwell Metropolitan Borough Council

Scottish Borders Council

Sheffield City Council

Shropshire Council

South Gloucestershire Council

South Tyneside Council

Southampton City Council

Southend-on-Sea Borough Council

Staffordshire County Council

Stirling Council

Stockport Metropolitan Borough Council

Suffolk County Council

Sunderland City Council

Surrey County Council

Swindon Borough Council

Telford and Wrekin Council

Torbay Council

Transforming London Highways  Management

Wakefield City Council

Warrington Borough Council

West Sussex County Council

Wiltshire County Council

Wokingham Council