Senior Leasehold Liaison Officer

Posted on 9 April 2019
  • Directorate BHCC: Housing, Neighbourhoods and Communities
  • Salary £24,799 - £26,317
  • Contract Permanent
  • Closing Date This vacancy has closed


Housing Centre, Moulsecoomb

Job Summary

  • Job reference
  • Positions available
  • Working hours
  • Closing date

    This vacancy has closed

  • Job category
  • Organisation
    Brighton & Hove City Council

Job introduction

For an informal discussion, please contact Gary Gurr - Leasehold Services Manager on 01273 294676.

About the role

The council manages around 1500 flats of various types, sizes occupied by more than 7000 tenants and approximately 2900 leaseholders. The council is committed to engaging with its leaseholders through the formal Resident Involvement channels such as Residents’ Associations and the Leaseholders’ Action Group.

However the most important relationship in leasehold management is with the leaseholder themselves on an individual basis. The council is committed to improving its relationship with leaseholders, especially in the area of major works and planned maintenance projects.

Leaseholders often feel disempowered and unable to be involved with issues regarding their lease. Do you think you have the necessary skills and abilities to ensure that a clear, honest and transparent service is offered to leaseholder? To ensure that their issues and concerns are reflected and acted upon positively and effectively within the council? If so then this could be the role for you.

You will be responsible for maximising the council’s engagement with leaseholders at all points through the lifetime of major works and planned maintenance projects. You will be responsible for giving clear and accurate advice to leaseholders, members, fellow officers and team colleagues on a wide range of issues arising out of leasehold management and major maintenance contracts.

Importantly you will ensure leaseholder’s involvement in the council’s building management responsibilities are effectively embedded within the council, to help ensure our vibrant communities remain a place where people want to live.

The successful candidate will have excellent communication and interpersonal skills able to explain complex information to and work with a wide range of stakeholders. They will be able to work both on their own initiative as well as in the team environment, able to prioritise their own workload as well as working under pressure to tight deadlines.

Good IT skills are essential as well as a working knowledge of customer services techniques. 

Additional information

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency's Points-based Immigration System.

From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.

As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified. 


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