Partnership & Resident Liaison Officer

Posted on 6 February 2020
  • Directorate BHCC: Housing, Neighbourhoods and Communities
  • Salary £20,092 - £21,748
  • Contract Permanent
  • Closing Date This vacancy has closed


Housing Centre, Unit 1, Fairway Trading Estate, Eastergate Road, Brighton

Job Summary

  • Job reference
  • Positions available
  • Working hours
  • Closing date

    This vacancy has closed

  • Job category
    Customer Services
  • Organisation
    Brighton & Hove City Council

Job introduction

Are you a team player who enjoys the challenge of working in a busy environment?

If so, here is an exciting opportunity to join Brighton & Hove City Council’s Property & Investment Team.  We are a small Team who work closely with the council’s surveyors, responsive repairs team, gas contractors and other teams, to deliver excellent customer service to our residents and elected members, ensuring the customer experience is both positive and effective as well as the job being interesting and varied.

This is a permanent position working Monday to Friday.

For further information please contact Tracy Lewis, Customer Service Manager, 01273 293517 or email

About the role

As a Partnership and Resident Liaison Officer, you will provide assistance to the Customer Services Manager in delivering excellent customer service by engaging with and obtaining the support and input of other stakeholders, in order that our service is developed to the optimum level. 

Collectively as part of the team, you will be responsible for the investigation and resolution of complaints and enquires from residents, elected members and colleagues.

You will be responsible for developing and applying existing systems to monitor and carry out leaseholder consultation, and to assist in ensuring compliance in all regards with the service charges, consultation requirements and regulations. If you do not possess an understanding of leasehold management in general, specifically consultation requirements under sections 18-30 of the Landlord and Tenant Act 1985, training will be given.

This role involves the use of Microsoft Office and in-house computer systems and requires you to be able to monitor and analyse data for your team to ensure adherence to statutory deadlines.

You will have experience of working in a busy office environment with the ability to prioritise your workload around the demands of the service and strict deadlines.

We want you to feel supported and valued so we offer fantastic benefits such as:

  • generous annual leave entitlement
  • flexible working hours scheme
  • access to the Local Government Pension scheme
  • 1-2-1 support from your Customer Services Manager
  • Learning & Development opportunities
  • other staff benefits and discounts such as bus ticket and cycle loans: reduced cost gym membership with Freedom Leisure.

Additional information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System.

From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.

As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified. 


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