Housing Customer Service Team Leader

Posted on 3 September 2019
  • Directorate BHCC: Housing, Neighbourhoods and Communities
  • Salary £26,999 - £31,371
  • Contract Permanent
  • Closing Date This vacancy has closed


Housing Centre

Job Summary

  • Job reference
  • Positions available
  • Working hours
  • Closing date

    This vacancy has closed

  • Job category
  • Organisation
    Brighton & Hove City Council

Job introduction

We are looking for a Team Leader to join our Housing Customer Services Team.

You will need a passion for customer service and a real commitment to the delivery of services to the residents of Brighton and Hove.

Is this you? If so, we look forward to hearing from you.

For an informal discussion, please contact Hilary Edgar - Housing Service Operations Manager on 01273 293250

About the role

In this post you will play a key role in fulfilling  the council's Customer Promise and Vision by  inspiring a team of Housing Customer Service Advisers to deliver excellent advice and support to council tenants and leaseholders across the full range of communication channels. 

You will also be responsible for performance in specific service areas and lead on projects to bring new work into the team and improve service delivery. 

Interviews will be held week commencing 7 October 2019.

Additional information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency's Points-based Immigration System.

From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.

As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified. 


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