Job Details

Job introduction

Do you enjoy helping people of all backgrounds? Can you communicate sensitively with a wide range of people? Do you want a job that presents different opportunities and challenges every day?

If so, these roles in our friendly Housing Customer Service Team might interest you!

As a Housing Service Adviser you will work in a busy team of enthusiastic people who are great communicators, supporting people with a range of issues through digital, telephone and face to face contact.

For an informal discussion about the role please contact Stephen Wraige, Housing Customer Services Manager, Stephen.Wraige@brighton-hove.gov.uk / 07827 880755 or Kim Giles, Housing Customer Service Team Leader, Kim.Giles@brighton-hove.gov.uk / 01273 293349.

About the role

We are seeking committed, resilient and well organised team players to join our friendly Housing Customer Service Team, delivering a professional, exceptional service to council tenants. You will be the first point of contact for tenants and agencies working with them, providing advice, support and signposting on a wide range of issues.

You will be great at helping people and working under pressure, sensitively supporting customers from all backgrounds and experiences. You will at times discuss difficult issues with customers and to do so supportively and empathically. The ability to work accurately and to keep good written records is paramount. Ideally you will have previous customer service experience but training in this will be given and continuous professional and personal development is available.

This is an exciting time to work in Housing. Upcoming changes in legislation mean that local authorities will be expected to work and engage with their tenants in different ways and there will be opportunity for you to contribute to this.

You will be given a comprehensive induction to the role, where you will be fully supported by existing team and taught everything you need to do the role.

Currently most staff are working from home, and at present all of our contact with customers is digital or on the phone. We are currently looking at future working arrangements, and in the future the role will involve both home working and attendance at the office on occasion.

We are constantly adapting our communication styles, providing wider digital options to make our service more accessible to everybody.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Files

• Job Description & Person Specification
• Cover Letter