Job Details

Job introduction

2 x Transport Accessibility Officers required to join our experienced and dedicated team. The role involves assessment of complex applications for Blue Badges, Concessionary Bus Passes and taxi vouchers for disabled and elderly residents in our City.

Fixed term for: 1 year

For an informal discussion, please contact BBCTTeamleaders@brighton-hove.gov.uk where a team leader will respond to your email.

About the role

2 x Transport Accessibility Officers for a fixed term of 1 year required to support the team through digital improvements. The TAO role assesses applications and issues Blue Badges, Bus Passes and taxi vouchers for eligible residents in the city to improve accessibility and overcome barriers they may face when travelling. 

You must be willing to learn and interpret government guidance in order to make the correct decisions and ensure only those eligible have access to concessions. You will need to work closely with the team members, internal and external professionals and be able to request additional information where needed in order to support an application.

Customer service is important to the team and you would be expected to contribute to keeping our high count of compliments and low level of complaints. This role is customer facing and will involve communication via telephone, email and written letter.

The role is mainly home based working with occasional office days in Hove Town Hall. Therefore it is essential that you are motivated and able to concentrate whilst working on your own. Support is always available over the phone or via Teams online.

The team are wonderful to work with and will offer you support and understanding as you start your new role. The successful applicant will be line managed by an experienced Team Leader with  an impressive knowledge of our services and supportive nature. We welcome diverse, caring colleagues who actively support Equality and Diversity and the council's Anti Racism Policy.

As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Shortlisting questions guidance (brighton-hove.gov.uk)) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Files

• Job Description and Person Specification
• Applicant Cover Letter