Casual Box Office Assistants

Posted on 8 August 2022
  • Directorate BHCC: Economy Environment & Culture
  • Salary £11.59 per hour plus evening and weekend enhancements
  • Contract Casual
  • Closing Date This vacancy has closed

Location

Brighton

Job Summary

  • Job reference
    orbis/TP/733/24717
  • Positions available
    10
  • Working hours
    Casual
  • Closing date

    This vacancy has closed

  • Job category
    Tourism
  • Organisation
    Brighton & Hove City Council

Job introduction

We are now recruiting Casual Box Office Assistants to join the current booking team.

Combining a seaside location with vibrant city atmosphere, Brighton is one of England’s most accessible and compact cities for national and international events. Nestling between the rolling hills of the South Downs and the sea, the city’s Regency Squares and crescents provide a golden backdrop to the restaurants and bars, pubs and cafes and dozens of clubs and live music venues which make Brighton & Hove the place to be.

The Brighton Centre is an internationally known venue of considerable scale; it hosts conferences, events, exhibitions, meetings, festivals and concerts with a capacity of up to 5,500. The Brighton Centre sells in the region of 250,000 tickets per annum for its live entertainment programme consisting of approximately 90 live performances and holds on average 20 major conventions per year, amounting to a combined total of approximately 220 occupied event days per annum. This contributes to an annual economic impact to the City of Brighton & Hove of circa £1bn per annum, contributing to 18,000 jobs in the local area.

Working within an ever changing business environment the post-holder needs to possess a strong quality driven customer focus, combined with a demonstrable ability to plan and monitor complex business change in an uncertain environment, whilst processing large amounts of data and information on a daily basis as the job entails the administration of multiple accounts, all with different desired outcomes and each with the potential to bring in large amounts of revenue to the Tourism & Venues Section.

About the role

The Brighton Centre is host to a full diary of concerts, conferences, sporting events and exhibitions.

We are seeking additional enthusiastic individuals to provide our visitors with excellent customer care.

The Box Office team are the customers first point of contact when booking tickets for events at the venue so creating a welcoming first impression is essential. Knowledge of ticketing systems would be beneficial, however training would be given. Main roles includes providing information and booking support to customers face-to-face, over the phone and via email.

You should have previous customer service experience, excellent communication skills, be able to work alone or as part of a team.

Box Office Assistant

  • Act as first point of contact for visitors of the city and venue, and create a welcoming presence within the venue; and to treat all visitors with respect and dignity, providing information and booking support to customers of the Brighton Centre Box Office face-to-face, over the phone and via email
  • Processing bookings by using knowledge of seating configurations pertinent to an event, ensuring the most suitable seats are selected for the customers’ requirements
  • Accurately handle cash, cheques, and credit / debit card payments for all transactions and to ensure that the transactions are accurately recorded

Evening and weekend enhancements apply.

Interview date: Thursday 25th / Friday 26th August 2022

For an informal discussion, please contact Steven Miller or Lindsey Scott - steven.miller@brighton-hove.gov.uk or Lindsey.scott@brighton-hove.gov.uk

As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Shortlisting questions guidance (brighton-hove.gov.uk)) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, LGB, female or trans as these groups are currently under-represented in our Directorate workforce.

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