Housing Customer Support Team Leader

Posted on 30 May 2019
  • Directorate BHCC: Housing, Neighbourhoods and Communities
  • Salary £26,999 - £31,371
  • Contract Fixed Term
  • Closing Date This vacancy has closed


Hove Town Hall

Job Summary

  • Job reference
  • Positions available
  • Working hours
  • Closing date

    This vacancy has closed

  • Job category
    Customer Services
  • Organisation
    Brighton & Hove City Council

Job introduction

Fixed term up to May 2020, to cover the post holder's secondment to another role

Interview date week beginning 24 June.

For an informal discussion, please contact Sarah Potter -  Operational Manager Housing Adaptations on 01273 290789.

About the role

We are looking for a Team Leader to lead a team of 6 Customer Support Officers responsible for delivering a responsive and customer focused service within the Private Sector Housing and Housing Adaptations Service.

The team deals with a range of customer enquiries, relating to the licensing of houses in multiple occupation and conditions in private rented homes as well as from council and private sector residents getting major housing adaptations done, and provides administrative and technical support to both teams.

This is a great opportunity for someone passionate about delivering excellent services in a busy, housing services environment.

This role is available as a fixed term appointment until May 2020 or as a secondment for internal applicants.

The successful candidate will work with us to

  • lead, manage, coordinate and develop the Customer Support Team to effectively manage all enquiries and provide administrative support to both teams.
  • Collaborate and work in partnership with a range of organisations and departments to achieve the best outcomes for the service and customers
  • Deliver real improvements to our services through learning from customer feedback

Additional information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency's Points-based Immigration System.

From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.

As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified. 


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