Job Details

Job introduction

Hours of work: 37 hours per week
Working pattern: Full-time
Closing date: Sunday 31 October 2021

For an informal discussion, please contact Jon Osborn - Customer Delivery Service Manager on 07795 237373 or Pete Lulham - Customer Delivery Manager on 07701394832

About the role

An opportunity has arisen for a Senior Technician - Operations & Project Delivery to join our successful Schools ICT Services Team.

The Senior Technician will be a member of a support team consisting of 6 team members within an overall Schools ICT Service of around 55 team members. We deliver high volume, high quality IT services with a ‘personal touch’ to all types of education establishments, public and third sector customers, within the IT & Digital Customer & Partnerships group.  

As a Senior Technician, you will be required to work individually and as part of a small team, providing second line technical support and project delivery. You will have daily engagement with customers and external suppliers to deliver ICT services.  

If you have good communication skills, a strong technical background, expertise in IT infrastructure, servers & networking, cloud based services and a passion to deliver excellent customer service, then we look forward to hearing from you.

The role is based in St Mary’s House Eastbourne, however due to the COVID situation we are currently working from home.

This role is part of Customer and Partnerships within the Orbis IT & Digital Service. This Service provides mission critical operational support and innovative project delivery that underpins delivery of the business priorities and service outcomes for the Orbis partner authorities and customers.

The post undertakes some of its work at customer premises.

The post may be required to undertake duties in other parts of the service, where this adds value to service understanding and the sharing of knowledge with colleagues.

This role will require frequent travel across the Orbis geography.

Additional information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to www.gov.uk/disclosure-barring-service-check. Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.

Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

Company information

East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.

This role is being advertised on behalf of East Sussex County Council. Please refer to the East Sussex jobs site to apply.