Housing Customer Service Team Leader

Posted on 6 May 2021
  • Directorate BHCC: Housing, Neighbourhoods and Communities
  • Salary 27,741 - 32,234
  • Contract Fixed Term
  • Closing Date This vacancy has closed

Location

Brighton

Job Summary

  • Job reference
    orbis/TP/1285/13403
  • Positions available
    1
  • Working hours
    18.5
  • Closing date

    This vacancy has closed

  • Job category
    Housing
  • Organisation
    Brighton & Hove City Council

Job introduction

We are looking for a Team Leader to join our Housing Customer Services Team.

You will need a passion for customer service and a real commitment to the delivery of services to the residents of Brighton and Hove.

Is this you? If so, we look forward to hearing from you.

Fixed term until October 2021 initially

 

About the role

In this post you will play a key role in fulfilling  the council's Customer Promise and Vision by  inspiring a team of Housing Customer Service Advisers to deliver excellent advice and support to council tenants and leaseholders across the full range of communication channels. 

You will also be responsible for performance in specific service areas and lead on projects to bring new work into the team and improve service delivery. 

For an informal discussion, please contact Stephen Wraige - Housing Customer Service  Manager on 07961 659120 / Stephen.Wraige@brighton-hove.gov.uk

Additional information

This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.

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