Housing Customer Service Manager

Posted on 14 September 2020
  • Directorate BHCC: Housing, Neighbourhoods and Communities
  • Salary £40,876 - £43,857
  • Contract Permanent
  • Closing Date This vacancy has closed


Housing Centre

Job Summary

  • Job reference
  • Positions available
  • Working hours
  • Closing date

    This vacancy has closed

  • Job category
  • Organisation
    Brighton & Hove City Council

Job introduction

If you’re committed to delivering excellent customer service and lead from the front to improve the customer journey and experience, we’d love you to join our team…


If this sounds exciting and you’d like to find out more, please get in touch with  Hilary Edgar, Housing Service Operations Manager,  on 01273 293250 for an informal discussion

About the role

We’re looking for an experienced  leader to manage our Housing Customer Service team and ensure our work with residents is focussed on positive engagement and  outcomes. The successful candidate will also lead on boosting resident take up of our improved online customer portal being introduced as part of our new housing management system in 2021, and using the new system to drive improvements for customers.

Additional information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System.

From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.

As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified. 


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