Home working FAQs

Covid-19: Remote Working FAQs – IT&D

Please note this guidance will be updated on a regular basis.

Last updated 27 July to include information on Microsoft Office 365, OneDrive and Always On VPN. 

Like many businesses across the country, there is now a high proportion of council staff working from home, or away from the office, due to the Covid-19 crisis. This is putting unprecedented demand on our IT networks as well as pressure on IT infrastructure across the country.

The Information below will help you understand what remote working options are available and what you can do to make sure critical services are able to continue.

At present we are focusing on ensuring that all staff identified as essential workers across the council can work remotely.

Speak to your line manager to confirm if you have been identified as an essential worker. This will be agreed by each directorate DMT.

What’s the best way of working from home/remotely?

If you are not required to be on site and have access to broadband services, you may be able to work remotely e.g at home.

To help keep our IT systems running there are some important considerations:

  • If you have a corporate laptop (Dell), please use this to connect to the council network.
  • If you have a Citrix account and your own device, please use this method to connect if you don’t have a corporate laptop. If you haven’t used Citrix from home before you will need to request an RSA token. To get an RSA token, please log a call on My Service Hub (Go to: Make a request/ accounts and security/staff accounts/remote access) or call the IT Service Hub on 01273 292001.

What are the other options for accessing Office 365 services, such as Outlook for email and Teams and Skype for online meetings, messaging and calls?

There are various ways of accessing your Office, email and other communication tools which do not put pressure on the network:

  • On your corporate iPhone
    If you have a corporate iPhone you have access to Microsoft Office and Outlook apps and a range of other tools including Teams and Skype for Business. 
     
  • On your own personal laptop or computer Office 365 has been enabled to provide web access to Outlook email, Teams, OneDrive and Office software, such as Word, Excel and PowerPoint on personal laptops and computers. To use a personal device secure access must first be set up using this guidance

See more information from Microsoft about working remotely with Office 365.

Can I print from home?

In most cases, if you have a corporate council laptop, these devices will connect via USB to your home printer, or wi-fi if you have a wi-fi enabled printer.

Unfortunately, it is not possible to print from Citrix or Office 365 Web Access, when working from home on your own device.

Because of the vast range in print devices, IT&D Service Hub cannot provide support for home printing.

How do I stay in touch with colleagues, clients and customers?

Microsoft Teams

As part of IT&D’s ongoing modernisation to support more effective ways of working, new Microsoft Office 365 tools will be introduced in 2020. One of these tools is Teams, Microsoft’s replacement for Skype for Business.

All staff now have access to Teams. Like Skype, Teams is a communication tool for video meetings, audio calls and instant messaging. 

Skype will continue to be available at least until everyone has Windows 10 devices, so you can continue using Skype to communicate with colleagues while you get used to Teams.  

Please refer to the advice on Teams later on in this guide. 

Skype for Business

Skype for Business is available if you are working from home on either a corporate council laptop, Citrix, or Office365 via OWA. It is also available on corporate iPhones (you’ll need to download it from the Company Portal) or it can be downloaded as an app to your personal smartphone.

Skype for Business can be used for the following:

  • chat/Messaging
  • audio calls
  • video calls (depending on connectivity)
  • host and attend virtual meetings

With any of the following people:

  • colleagues at the council
  • anyone that works for either ESCC or SCC (ie organisations within the Orbis partnership)
  • any other professional that also uses Skype for Business within their organisation and has been enabled to connect with us.
  • it can also be used with members of the public. They will need to download a web app in order to use it. Invite them through Outlook using their personal email account and ensure it is also a Skype meeting.

Tips to keep Skype for business running efficiently:

  • only use Skype for business when 2 people or more need to connect - if it's just two people, use a phone.
  • use less bandwidth by...
    • making audio calls rather that video calls wherever possible
    • mute your mic when you are not talking
    • where video call is needed, minimise the picture

Read further guidance on using Teams and Skype effectively

WhatsApp

WhatsApp is now available on the corporate iPhones. If you have an issue downloading WhatsApp, please log on to My Service Hub (Go to: Make a request/accounts and security/staff accounts/remote access) or call the IT Service Hub on 01273 292001.

However, please bear in mind that Service Hub are currently prioritizing critical requests and may not be able to respond as quickly as usual.

WhatsApp should only be used to communicate with citizens and third parties when there is no alternative effective means of communication. Personal and sensitive information should never be sent via WhatsApp. Staff must not use WhatsApp on a corporate device for business related internal communication.

The council selects the enterprise technology it uses carefully to ensure that corporate information and records are stored securely, are backed-up & are accessible and meet our compliance obligations. Unfortunately, WhatsApp does not meet our requirements and it should not be used for internal business use.

Now that Microsoft Teams is available, it should be considered as an alternative to the use of WhatsApp.

Zoom

Zoom has had a lot of press coverage in recent weeks, but there are serious concerns about Zoom’s data security and privacy measures. so Teams is a better option. These include vulnerabilities allowing ‘Zoom bombing’ (the unwanted intrusion into a video conference call by an individual, which causes disruption) and links to an increase in phishing emails sent to emails addresses used to set up Zoom accounts. With this in mind, there are a number of Zoom do’s and don’ts:

  • do not use Zoom for internal meetings – Skype is more appropriate for this
  • do not use Zoom for hosting meetings with third parties on any council laptop or desktop
  • do not create Zoom accounts using your council email account or register on any council laptop/desktop or download the client to a council laptop.

If you are invited to an external Zoom meeting:

  • do use the Zoom app on a council mobile phone, if possible. Alternatively, use the free browser version of Zoom on a council laptop. You will need to log a call on My Service Hub and ask for access to a restricted website (Ie Zoom). This will enable you to access to the meeting via the web browser.
  • do ask the host to ensure that the meeting is private by requiring a password to access the meeting and by using the ‘Waiting Room’ to control the admission of participants.

Please read the guidance from the National Cyber Security Centre to ensure that you stay safe and secure online and reduce the risks associated with using Zoom.

In the event you need to host a meeting and Zoom is the only solution, you could use a personal device but you must follow information security protocol, ensure you only send the link to the individuals invited, and use the waiting room and password facility.

Now that Microsoft Teams is available, it should be considered as an alternative to the use of Zoom.

How do I divert work calls to another number?

You can divert your office extension to your personal mobile, landline or corporate mobile phone. This can only be done from an office phone but can’t be restricted to only operate in office hours

Instructions are below:

Call Forward/Divert

  1. Log into your office phone
  2. press Call Forward button and enter number you would like the calls to divert to. (The button will go green.)

You may need to press the right arrow key to show 2nd menu if Call Forward is not displayed on front screen. (And remember to put 9 in front of the number)

To take Call Forward/Divert off

  1. Press right arrow key to show 2nd menu
  2. press the green light to take divert off.

If you are not in the office, please ask a colleague to do this for you. If this isn’t possible, log a call with the IT Service Hub. Given the number of calls service desk are experiencing this task will not be prioritised, should Service Hub be able to assist, this will only be to enable call forwarding - they will not be turning the functionality off.

Any incoming calls will then ring on whichever phone you have diverted your extension to

When making a call dial 141 before the number to withhold your personal number.

Can I have a new Citrix account?

Citrix is currently at capacity and no new accounts are being created.  This is a situation under constant review and any changes will be at the discretion of senior leadership.

Can I have a laptop?

At time of writing, all new laptop requests have been paused. We are continuing to roll out some laptops to identified essential workers, but there is limited resource available to do this and each request must be signed off by senior leadership and go through your IT&D Business Partner.

Can I have a new mobile phone?

At time of writing, all new iPhone requests have been paused. Any urgent requests for a corporate mobile phone should be signed off by senior leadership and go through your IT&D business partner.

As an alternative please see the instructions above as to how you can access emails through your personal device.

How do I get an iPhone security upgrade?

If you are still in need of an iPhone security upgrade, the Mobile Devices team will be contacting you over the coming weeks, to prepare you to update your iPhone.

What can impact my home broadband speed?

There are a number of additional factors that can impact broadband speeds:

  • where your router is located and what is around it can affect speeds. Wi-Fi signals dissipate quickly through thick materials such as walls, floors and get reflected when surrounded by glass
  • your router can develop errors, which can impact connectivity to your broadband network. This can be resolved by turning off your router, and turning it back on again
  • if you are using a telephone extension cable from the router to the phone wall socket – remove it. Extension cables can reduce your overall speed by over 50%!
  • if you are experiencing poor Wi-Fi – consider using an Ethernet cable directly connected to your router and laptop / PC.
  • use of microwave ovens can impact Wi-Fi signal strength.
  • if you are working from home and are sharing the Internet connection with others in your household be mindful of what they may be doing – are they:
    • watching streaming services such as Netflix or Amazon?
    • online gaming?
    • downloading large amounts of content from the Internet?
    • using lots of devices such as phones, tablets, laptops, SMART TVs, Sound Bars etc. on your home Wi-Fi network.
    • conducting remote meetings / calls for their own place of work?
    • accessing bandwidth intensive applications from their own place of work.

How can I test my home broadband speed?

A good site to test your home broadband service is https://www.speedtest.net. Make sure that you are not connecting using a council issued laptop as running through Direct Access may skew the results.

If you are not getting the minimum guaranteed speed promised by your supplier, give them a call and ask them to investigate if there is a problem. Most will also offer compensation after a period of time.

Where should I put my wi-fi router?

  • Find a central location: Place it in the middle of your home rather than at one end. Solid surfaces slow down wi-fi speeds and this reduces the number of walls it has to go through
  • make sure it’s away from thick walls: The thicker the wall, the harder it is for the wi-fi signal to pass through
  • don’t put it on the floor: Try and position it on a shelf or table. Wi-fi signals go down as well as up, so if you put it on the floor, a proportion of the signal will go through the floorboards
  • ensure it’s visible: The more you can see your router, the better the signal. If you put it in a cupboard, wi-fi speed and distance the signal can travel will reduce
  • avoid windows:  Place the router near a window and some of the signal will be sent outside.
  • keep it away from your TV: Metal objects can reflect your signal, dispersing it
  • steer clear of fish tanks: It sounds strange, but water can absorb the wi-fi signal, reducing the distance it can travel.

Accessing Office 365 on the web

Microsoft office 365 on the web

It’s now possible to access Microsoft Office apps such as Word, Excel and PowerPoint, as well as your Outlook email and calendar and Teams on a personal device, so that you can work on files over the web and save, share or send them.

Using or viewing your work files and email over the web, on a non-Council device is entirely optional and access has been introduced to support you in your work if you find it helpful, particularly when you are away from the office.

Like many web-apps Office 365 may not always offer the same experience as a full (desktop) version and some security restrictions apply, such as not being able to download, print or sync on a personal device, however the ability to access Office on the web on different devices can be very useful.

See more information from Microsoft about working remotely with Office 365.

Getting access to Office 365 on the web

When you first set up Office 365 on the web you’ll need 2 devices:

Further information and support

If you’ve read the above guidance and need further help setting up Office 365 on the web, contact IT & Digital using MyServiceHub.

Information security at home

Remote working

Remote working allows our colleagues to continue delivering services, be productive and ensure services still operate, when staff are based at other locations. This article will help you understand some of the risks that remote working brings and provide you ways on how to protect against these.

When working from home you should:

  • keep in touch with your colleagues
  • take care of yourself with regular screen breaks and water
  • ensure the safety of yourself, data and devices

The biggest risk to our remote workers’ devices and information are:        

  • loss or theft of device and information
  • loss of credentials
  • tampering

What can I do to prevent these things from happening?

Loss or theft

To help prevent loss or theft, you should:

  • never leave your device unattended or unlocked
  • not leave confidential documents in view of others
  • be aware of your surroundings

Being overlooked and overheard

It's easy to accidentally disclose something with good intentions, but you should be aware of the implications that come with this and know how to prevent this.

To help to prevent being overlooked or overheard, you should:

  • wait until you're in a private area to have a conversation about sensitive topics
  • think about who might overhear you when discussing topics in person or by phone - do you need to refer to individuals by name, or might initials, or identifiers be appropriate?
  • consider who might be looking over your shoulder while you’re working
  • speak to your manager or Purchasing to purchase a privacy screen - these make it difficult for those not sat at your PC to see your screen

Loss of credentials

To help prevent loss of credentials, you should:

  • not write down credentials
  • not store passwords on your computer, without added protections - if your device is compromised, so are your passwords
  • avoid the use of public Wi-Fi

If you must use public Wi-Fi avoid using this when completing certain transactions like logging in or working on sensitive documents.

Tampering

To help prevent tampering, you should:

  • not leave your workstation unattended, this reduces the chance of someone being able to physically tamper with your machine
  • avoid using public Wi-Fi
  • be vigilant when opening email from unknown sources

OneDrive for Business: Data Loss Prevention (DLP)

The introduction of OneDrive  for Business to the council enables staff to save, organise and share information in the cloud in a simple and effective manner. However, as with any new technology this brings risks as well as opportunities.

To manage the risks associated with the loss of personal and sensitive information, IT&D have enabled Data Loss Prevention (DLP).

In layman’s terms, DLP protects personal and sensitive information by preventing users from either saving or sharing this information from OneDrive. It does this by scanning documents and searching for information which should be protected. This is fully automated and there is no human intervention.

Examples of the types of information looked for include, but is not limited to, National Insurance, Passport and Credit Card Numbers.

If your role requires you to work with information of this nature, you may find that you are unable to save or share this in OneDrive and that the Information Security Team subsequently contact you so that they can provide appropriate advice and assistance

Our DLP strategy will be refined over time so that we can strike the best balance between usability and security and it is important for everyone to work with us so that we can get this right.

If you have any questions, would like to discuss this or any other information risk or security matter, please do not hesitate to contact a member of the Information Security Team below:

  • Information.Security@brighton-hove.gov.uk
  • Noel McAuliffe, Information Security Manager - 01273 29 0566
  • Andrew Smith, IT&D Senior Analyst - 01273 29 3967
  • Peter Taylor, IT&D Analyst - 01273 29 1427
  • Ollie Daniels, Apprentice - 01273 29 1548

Using Teams and Skype effectively

Mircrosoft Teams

As part of IT&D’s ongoing modernisation to support more effective ways of working, new Microsoft Office 365 tools will be introduced in 2020. One of the first of these tools to be introduced is Teams, Microsoft’s replacement for Skype for Business.

All staff now have access to Teams. Like Skype, Teams is a communication tool for video meetings, audio calls and instant messaging. 

Skype will continue to be available at least until everyone has Windows 10 devices, so you can continue using Skype to communicate with colleagues while you get used to Teams.  

Your experience with Teams will differ depending on the device you’re using - download a full guide to Teams' compatibility with different devices.

Getting the most out of Teams and Skype

Teams and Skype can be really helpful tools to support you in working more efficiently.

You can use them to:

  • chat instantly with colleagues wherever they're located
  • hold voice and video calls
  • host and attend virtual meetings, which is a great time saver if you're having trouble getting everyone together.

For specific guidance on Teams, please refer to the advice on Teams later on in this guide. 

For help with Skype, please check through our Skype for Business guides.

Teams meetings - quick start guide

A video guide to joining Teams meetings can be found here, if you prefer another language, scroll to the very bottom of the screen on the left and click this box where you will be able to change this.

Joining a meeting 

If you already Have Teams:

 

  1. Open Teams or Outlook calendar meeting > click Join 

  1. Select your device camera, and microphone settings and click Join 

  1. Wait for the meeting organizer to let you in 

Download Teams 

Teams Can be downloaded from the Microsoft site here to log in use your normal BHCC credentials. 

If you don’t have Teams 

  1. Login to your email and open Inbox 

  1. Click on the “Join Microsoft Teams Meeting” link  

  1. You will see “Download the windows app” or “Join on the web instead”. 

  1. Please click on “Join on the web instead”  

  2. When prompted, Allow Teams to use your device microphone and camera    

  3. Check your settings before you join: 

  • Enter your Name 

  • Turn On camera (Optional) 

  • Turn On microphone

  

  1. You should see a notification that you are in the Lobby for the meeting, please wait for the meeting organizer to let you in. 

 

In Meeting controls. 

When you are in a meeting you will be able to see a ribbon with icons.  

Screensharing 

During a call on Teams you can share a view of your desktop or display a file, such as a word document or PDF to the person(s) you are calling.  

You have the option to share a full desktop view, display a window you currently have open (such as an internet browser or an MS Word file).  

You can browse through your device to find a file if you don’t currently have it open to share.

 

Meeting Do’s and Don’ts 

• Please respect confidentiality (including no recording/photographs) 

• Time keeping - please keep to the start time 

• Mobile phones – Please mute where possible, if you need to answer then mute yourself 

• Take turns when speaking and please mute yourself if there is background noise and when you are not speaking.  

• Please do not use offensive language in the meeting or the messages – messages/chat can be seen by all meeting participants 

• Feel free to ‘leave the room’ if you need to and let the organizer know if you can’t attend a session (If you have to leave a meeting temporarily you can come back in as long as it is still going) 

• Alert us if you have any problems 

 

Teams meetings - external users

Languages 

A video guide to joining can be found here.  

What is Teams? 

Microsoft Teams allows multiple people to connect via video link or phone, similar to Zoom, WhatsApp or Facetime. Microsoft Teams is being used by Brighton and Hove City Council to hold meetings online  

Why do these meeting have to be done remotely? 

Due to the Covid-19 Pandemic and following government advice, Brighton and Hove City Council have taken measures to protect our citizens and colleagues so we can continue providing services . This includes using remote meeting functionality so that people from across the city can securely connect with our services. 

Does this cost me anything? 

This won’t cost you anything if you use a broadband connection such as wifi to join a meeting. 

If you join using a mobile data connection such as 4G, you may be charged depending on your network contract. 

I don’t have Teams on my computer, tablet or phone. 

You don’t need to have Teams to join a meeting, as we will show you below. However, you can download the Teams App from the App store or Google Play store for free if you wish. 

Joining a meeting. 

Using Microsoft Teams app  

If you already have Microsoft Teams on your computer or phone/tablet 

  1. Open Teams  

  1. Open Teams or Outlook calendar meeting > click Join 

  1. Select your device camera, and microphone settings and click Join 

  1. Wait for the meeting organizer to let you in 

If you don’t have Teams: 

  1. Login to your email and open Inbox 

  1. Click on the “Join Microsoft Teams Meeting” link  

  1. You will see “Download the windows app” or “Join on the web instead”. 

  1. Please click on “Join on the web instead”  

  2. When prompted, Allow Teams to use your device microphone and camera  

  3. Check your device setting before you join 

  1. You should see a notification that you are in the Lobby for the meeting, please wait for the meeting organizer to let you in.. 

In Meeting Controls. 

Meeting Do’s and Don’ts 

• Please respect confidentiality (including no recording/photographs) 

• Time keeping - please keep to the start time 

• Mobile phones – Please mute where possible, if you need to answer then mute yourself 

• Take turns when speaking and please mute yourself if there is background noise and when you are not speaking.  

• Please do not use offensive language in the meeting or the messages – messages/chat can be seen by all meeting participants 

• Feel free to ‘leave the room’ if you need to and let the organizer know if you can’t attend a session (If you have to leave a meeting temporarily you can come back in as long as it is still going) 

• Alert us if you have any problems 

Using the mobile app

 Join Teams meeting using smartphone app 

How to join meeting hosted by BHCC using smartphone or tablet app. Instructions for smartphones and tablets. 

Download and install Teams app iOS App Store or Google Play Store  

Join Teams meeting from the email invitation.  

  1. Click on “Join Microsoft Team Meet”

  2. Join as a guest   

  3. Enter Your name and click on Join meeting 

 

  1. You will be in the lobby until organiser lets you in 

  

  1. To control camera and microphone tap on the screen, this will show controls. You can turn on/off camera and mic. To end meeting press red button.  

  1. After ending meeting leave meeting  

 

Teams meetings - hard of hearing users

You will need to download the MS Teams App on your device to use this. 

Turn captions on and off

 

To use live captions in a meeting, go to your meeting controls and select More options   > Turn on live captions (preview).  

This will show a live written version of the conversation at the bottom of your screen. 

To stop using live captions, go to the meeting controls and select More options  > Turn off live captions (preview). 

 

OneDrive for Business - FAQ

What is OneDrive for Business?

OneDrive is an online storage space, available over the web, for your personal business use. You can use it to securely work with Office documents and other files from anywhere.

Why is OneDrive being introduced?

To support staff to work remotely with Microsoft Office documents and other files, either on council laptops or a non-council device.

It also supports staff with council mobile devices to have a secure online space for saving images and other files.

Who can access OneDrive for Business?

Your OneDrive for Business area is only accessible to you.

Who controls access to the files and folders in OneDrive for Business?

You control which files go into One Drive and you are responsible for who you share or send files or folders to.

What devices can you use to access One Drive for Business?

  • A council laptop or computer, or a personal laptop or computer - Go to Office.com on the web using a Chrome web browser and select OneDrive. Note that if you wish to use O365 services on the web on a non-Council device, such as your own laptop, you must first set up secure access to Office.com.  Please see this guide to set up secure access to Office.com.
     
  • A security compliant council iPhone – using the OneDrive or Office App. Note that if you do not see the OneDrive or Office App on your Council iPhone, then it means your iPhone is no longer security compliant and must be returned to the IT&D mobile team so that it can be made secure for use of Office365 and other services.
     
  • A security compliant council Android device – using the OneDrive or Office App.

What kind of documents and files should be stored in OneDrive for Business?

When working remotely without access to shared drives, OneDrive is a good place to start working on documents before they are ready to be shared with others or stored in a team or corporate location, such as a system specific to your service, or on the S: (Shared) drive.

OneDrive can be used to store and share Microsoft Office and other kinds of documents, such as Word, Excel, PowerPoint and PDFs.

It can also be used to store and share images, audio and video files.

Can staff management information be stored in One Drive for Business?

Yes - OneDrive (like your current P: Drive) can be used to store files that are only to be shared with the individual staff they relate to, such as 1-2-1 or PDP documents.

Is personal information protected in One Drive for Business?

Yes. There is a security feature in OneDrive, called Data Loss Prevention (DLP), which helps prevent the loss of sensitive personal information, such as passport numbers, national insurance numbers, credit card numbers, etc.

If a document contains sensitive personal information, you should see a policy tip on your screen and if you try to share some types of personal information, you may be notified to seek clearance for such sharing.

You can read more about DLP and who to contact if you have concerns about information security under the heading 'OneDrive for Business: Data Loss Prevention (DLP)' in the 'Information security at home' section earlier in these IT&D guidance pages. 

What is the maximum file size you can upload into OneDrive?

100GB.

How much data can be stored in OneDrive?

Up to 1TB.

What is the relationship between OneDrive and P:drive?

OneDrive serves a similar purpose to the P: drive in that it is for your personal business use.

OneDrive will eventually replace P: drives, but this won’t happen until everyone has moved to Windows 10 and the OneDrive desktop app is made available to sync files onto laptops, in late 2020.  More information about this process and how to retain P:drive files will be published later in the year.

When will a OneDrive desktop client app be available?

The OneDrive desktop client app is due to be available when everyone has moved to Windows 10, in late 2020.  Until then, it is not possible to install the OneDrive desktop app.

If I have a large quantity of data or files to transfer from my mobile device storage into OneDrive will it impact my monthly mobile data-allowance?

Yes, so to reduce the impact of using OneDrive on a mobile device, the OneDrive app initially is set to work over Wi-Fi connections only.  If you have to transfer data over a phone-connection, such as 4G, then you have to change the settings for OneDrive on your phone. (See the guides for Apple or Android mobile devices)

If I delete a file, and then decide I need it, how can I get it back?

Just like other Microsoft Office applications, all files you ‘delete’ from OneDrive first go into a recycle bin where you can recover them yourself. Files stay in the OneDrive recycle bin for 90 days. If you need a file that you have not recovered within the 90-day period, IT&D can recover files for you within a further 90 days.

What will happen to my files in OneDrive if I have a prolonged period of leave?

Access to your OneDrive can be extended for your return. You, or your manager, should notify IT&D if you are taking a prolonged period of leave, such as maternity/paternity or extended unpaid leave.

Why can’t I download print or sync a file from OneDrive on my own device?

In order to keep information secure, it is not permitted to download print or sync a file to your own device.

What changes are there to using Outlook on the web on a non-council device now that OneDrive is available?

Files can now be worked on and edited from Outlook on the web and files can be attached (uploaded) into Outlook on the web from any device.

What about group storage, sharing and editing of files?

As announced when Teams was introduced, shared storage and editing of files by groups or teams (similar to the way the existing SharePoint and S: drives are used) will come as an additional feature of Teams, later in the year.

Where can I learn more about OneDrive?

A set of guides has been produced for this release of OneDrive on the web and mobile:

Guides for OneDrive on the web and on mobile.

Microsoft’s 365 Learning Centre also has some great resources, including short videos for getting started with the different features of OneDrive

OneDrive Overview

OneDrive Quick Start

Intro to OneDrive (work or school)

Manage your files with OneDrive

Share files with OneDrive

How can I report problems with OneDrive?

If you encounter anything which prevents you from using OneDrive, you should report a fault on MyServiceHub