New venue alerts process: A guide for businesses

Venue alerts help stop the spread of coronavirus

The way we collect staff, customer and visitor information from venues is changing.

This means that more alerts will be sent to individuals visiting venues to inform them when they have a visited a venue where there has been a potential outbreak of coronavirus.

This message will not be an instruction to self-isolate and your venue will not be named or asked to close. The purpose of these public health messages is to empower people with the knowledge that they may be at risk so that they can take greater precautions to protect themselves and others.

If a potential outbreak has been linked to your venue, you will be contacted  by NHS Test and Trace. They will ask you to provide details of staff, visitors and customers who were also there on that day. This may come from your physical logbook or from any online booking system you may have in place. 

If asked, it is your legal duty to the share customer, visitor and staff contact details with NHS Test and Trace as soon as possible. If you are asked and do not have this information you will be liable to pay a £1000 fine. 

The process

All of your staff, customers and visitors should check in when they enter your premises. This can be done quickly and easily with the NHS COVID-19 app. If they do not have the app, they can leave their contact details. 

If an outbreak is identified at your venue, NHS Test and Trace will request your staff, customer and visitor and contact details from you. You do not need to share information about those that checked in with the NHS QR code as they can be sent an automatic notification via their app. Venue owners/managers will receive an email informing them of the outbreak and guidance about next steps

NHS Test and Trace will then notify everyone who was there at the same day as the outbreak to let them know they are potentially at risk and to take extra care.

Individuals are then aware that they are at risk of coronavirus and can take action to prevent onwards transmission.

Thank you!

Thank you for helping us by playing your part in the fight against coronavirus. Collecting customer and visitor details is helping us to save lives by breaking the chains of transmission of the virus, and ultimately return to a normal life.

Hospitality fact sheet venue check in regulations

1. Display an NHS QR code poster and have a logbook for contact details

You are required by law to ask people to check in to your venue. This will allow individuals to receive public health advice quickly, helping to stop the spread of the virus.

2. Make sure your NHS QR code poster is visible and obvious

The poster should be displayed in a clear, visible and accessible location near the entrance for all visitors and staff to see easily.

3. You must ask all visitors, customers and staff to ‘check-in’ to your venue

Individuals can scan the NHS QR code poster with their NHS COVID-19 app (a quick and easy way to check in anonymously) or provide their name and contact number.

4. Rules for individuals visiting your premises

You are required to make sure that all individuals check in. If there is a group, all members must scan the NHS QR code poster, otherwise, at least one individual must leave their name and number on behalf of the group. 

5. Legal duty and refusal of entry  

You are required to take all reasonable steps to deny entry to any person that refuses to check in.

6. Venues will face financial penalities if ignored

Failure to take these steps could result in a £1,000 penalty. This process is essential to support NHS Test and Trace and reduce the transmission of the coronavirus.

How to download the app and more information

To download the NHS COVID-19 app, search for “NHS COVID-19” in the App Store or Google Play Store on your phone.

Get more information on the NHS website.

Why should I check in to a venue?

The NHS QR code check in feature is a key part of the ongoing coronavirus response. Scanning the NHS QR code poster with the NHS COVID-19 app on arrival at a venue is the quickest and simplest way to check in securely, enabling you to receive 

Quick and simple

No need to share personal information – check in via the app in a matter of seconds.


The app uses privacy preserving technology, allowing you to check in securely and anonymously.


Protect yourself, your friends and family, and the NHS – help to slow the spread of coronavirus.important public health messages as fast as possible.

Know if you have been at risk

If other people were at the same venue on the same day as at a similar time to you, and later test positive for
coronavirus, you may get an alert from the app so you can take action quickly.

Private digital diary

The places you've visited are stored on your phone so you do not need to remember everywhere you have been if
you are contacted by NHS Test and Trace.

How to download the app

To download the NHS COVID-19 app, search for “NHS COVID-19” in the App Store or Google Play Store on your phone

Simplified hospitality fact sheet: Venue check in regulations

Ask guests to check in via the NHS COVID-19 app or ask guests to provide their contact details (name and contact number)

Refuse entry if guest does not comply or face a fine of £1,000.

Support Local Hospitality. Protect the NHS. Save Lives.

Download NHS Test and Trace Posters

Go to our NHS Test and Trace Posters page to download and print the posters