Taking a service led approach 

Every service team and individual will have different circumstances. How you bring in hybrid working should reflect this.

For example, some teams might need more staff in the office at busy times to take calls from customers. Staff could then work from home at quiet times or for focussed work.

Please follow the steps below to make sure we’re all working in a consistent way.

1.  Using your service plans and service objectives, agree your service parameters and customer service requirements

Think about where and how your staff need to work. Speak to local trade union representatives about this as soon as possible.

Base your decisions on whether your service needs:

  • all the team in the office, all of the time 
  • all the team in the office, some of the time
  • some of the team in the office, some of the time 

Your team members have different needs, including staff who:

  • work with clients or customers across the city and need a workplace to return to
  • want to work from home most of the time
  • want to work from the office most of the time

2. Confirm your service needs

Tell your team and local trade union representatives what your agreed service parameters and customer service requirements are.

3. Agree hybrid working arrangements with your team

Agree your hybrid working arrangements with your team, while taking into account your confirmed service needs.

Use the Team Agreement template to discuss working arrangements, communication channels and how often staff will come into the office.

4. Have 1 to 1 meetings with your staff

Arrange 1 to 1 meetings with all your staff. Talk about their individual working arrangements while considering the service parameters and team agreements.

When you hold your 1 to 1s: 

  • listen to your team members' concerns and give them your full attention - this is important when talking about any anxiety about returning to the workplace
  • be sympathetic and understanding about their concerns and if they've experienced difficulties while working remotely - this could include not having a proper environment or equipment for home working or difficulty separating work from home life
  • make it clear to your team that this way of working may change over time – this could be based on business and individual needs like circumstances changing or roles changing in the team

5. Reviewing your agreed arrangements

Service hybrid working parameters and team agreements should be regularly reviewed by service and team managers. This provides the chance for adaptations and improvements to be made when they are identified, such as changes to service plans or team agreements.

Funding for equipment to support hybrid working 

While we're providing some central funding to support the transition to hybrid working for services, hybrid working arrangements do not replace our existing procedure for services to fund equipment for staff. 

Please follow the existing Display Screen Equipment (DSE) assessment procedure to identify staff equipment needs. Services should continue to track equipment used to support working at home.