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3 alerts: MyAccount temporarily unavailable; Communal bin collections; and 1 more
MyAccount temporarily unavailable

Some users may experience intermittent issues signing into our MyAccount service. This is due to high demand following the issuing of new Council Tax bills for the 2026/27 financial year.  If you do experience any issues signing in, try again later.  Sorry for any inconvenience.

Communal bin collections

Some communal waste collections are currently disrupted due to the need for essential repairs to specialist vehicles. Repairs are underway, and we expect to have them back on the road within the next week. Read our full update on communal bin collections.

Planning Register

There are currently some technical difficulties with the Planning Register. As an alternative, if you cannot access the register, send an email to planning.applications@brighton-hove.gov.uk.

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  1. Housing
  2. STAR survey supporting documents

STAR survey supporting documents

Download documents related to the STAR service satisfaction survey.

Find out more about the STAR service satisfaction survey.

Current year's supporting documents

Tenant Satisfaction Measures - Summary of Approach - 2024 to 2025
DOCUMENT 2.8MB
Acuity tenant satisfaction measures standard introduction questions - 2024 to 2025
DOCUMENT 28.8KB

Documents from previous years

  • Tenant satisfaction measures questionnaire and summary of approach - 2023 to 2024 DOCUMENT 205.7KB
  • Acuity tenant satisfaction measures standard introduction questions - 2023 to 2024 DOCUMENT 28.2KB

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