1. General policy provisions - Introduction and scope

2. Aims

3. General principles

4. What to expect from us

5. Situations where a service may not be provided

6. Our approach to enforcement work

7. Authorisations and powers to carry out enforcement work

8. Accountability of the service

9. Application of the policy

10. Monitoring and review of the policy

12. Contact and enquiries information

13. Specific Enforcement Areas - Housing Health & Safety Rating System (HHSRS)

14. Enforcement notices and orders

15. Rent Repayment Orders

16. Banning Orders

17. Rogue Landlord Database

18. Statutory Nuisance provisions

19. Overcrowding

20. The Smoke and Carbon Monoxide Alarm (England) Regulations 2015 & Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022

21. Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020

22. Homes (Fitness for Human Habitation) Act 2018

23. Property licensing

24. Empty Homes

25. The redress schemes for letting agency work and property

26. The Energy Efficiency (Private Rented Property) (England and Wales) Regulations 2015

Appendix 1 - Housing Tenure and the Housing Health & Safety Rating System (HHSRS)

Appendix 2 - Setting levels of fees, charges and fines

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