Contact us about your private rented housing

Contact us if you need help with a private housing problem, or if you have a question about our private housing services.

How to get in touch

We are unable to help with Housing Benefit or Council Tax enquiries

If your property is in disrepair and your landlord is not fixing it or if it's caused by a neighbouring property, you can ask for help to get repairs.

If you have concerns about your Housing Association property, you should contact the Housing Association directly first. If you are dissatisfied with your Housing Association's response, follow their complaints procedure which can be found on their website.

If they do not resolve the problem, you can complain to the Housing Ombudsman.

For any other questions about health and safety issues in your property or for HMO (houses in multiple occupation) licensing, you can also contact our Private Sector Housing team by:

Revenge eviction

Find out about revenge eviction, also known as retaliatory eviction, how the law can protect you and where to get help.

Housing adaptations

Adaptations are changes to your home that could make life easier for you, if you have a disability or health condition.

If you own your home, rent privately or are a housing association tenant, you could also get help towards the cost of adapting your home.

You can contact us for more information by:

  • email at
  • calling our Access Point on 01273 295 555 between 9am and 3pm
  • calling our Housing Adaptations team on 01273 292 443 between 9am and 3pm

Disabled Facilities Grants

You could get a grant from the council if you’re disabled and need to make changes to your home

For more information:

The council offers a wide range of grant assistance to help toward the cost of repairs, renewals and adaptations.

You can find out more about our DFG Housing policy and discretionary grants in our disabled facilities grant housing policy.

For information about how we use your data, you can view the housing adaptations grant application privacy notice

Houses in Multiple Occupation (HMOs)

You should let us know if you think a property is being rented out as a House in Multiple Occupation but is not licensed on our HMO register.

Contact us by:

  • email at
  • phone on 01273 293 156 between 9am and 1.30pm
  • post at Private Sector Housing, Brighton & Hove City Council, G14, Hove Town Hall, Norton Road, Hove, BN3 3BQ