Find information and advice to help you if you are worried about losing your home or homeless.
Our aim is to help you stay in your home. If it isn't possible for you to stay in your current home, we may be able to help you find somewhere else to live.
This website has lots of advice and information to help you if you are worried about losing your home. If you can't find what you need to resolve your housing issue get in touch with our Housing Advice team as soon as possible.
There are many ways we can help you if you are homeless or at risk of homelessness.
If a flood, fire or another emergency has effected your property and you do not have anywhere to stay, please speak to your landlord, letting agent or insurance provider to see whether they are able to provide you with interim accommodation.
If you are a Council Tenant, please contact Housing Customer Services on 01273 293 030.
If you are in a Housing Association, please contact your provider directly.
If you are renting or an owner-occupier and your landlord, letting agent or insurance provider is unable unable to help, please call our Housing Advice Team on 01273 294 400 and select Option 1.
If you are homeless or at risk of homelessness you can contact our Housing Advice service.
Our phone lines are open Monday to Friday, 9:30am to 1:30pm. If you phone out of hours you will be redirected to our service provider Carelink. Carelink will make a record of your call and pass it on to a Housing Officer who will get in touch with you.
If you visit without an appointment, we may not be able to see you on the same day however you will have the option of making an appointment instead of waiting.
To be able to provide you with personalised housing advice, we will require further information and documentation from you to be able to assess your housing situation. This can include
The following links can provide you with advice to help prevent you from becoming homeless.
Get help and advice if you're having trouble paying your rent or other bills for private housing.
Apply for a discretionary payment
Help with deposit and rent in advance
Advice for victims of domestic abuse
Advice for migrants, asylum seekers and refugees