Get help if you're worried about losing your home or are homeless

Find information and advice to help you if you are worried about losing your home or homeless.

What to do if you are worried about losing your home

Our aim is to help you stay in your home. If it isn't possible for you to stay in your current home, we may be able to help you find somewhere else to live.

This website has lots of advice and information to help you if you are worried about losing your home. If you can't find what you need to resolve your housing issue get in touch with our Housing Advice team as soon as possible.

How we can help

There are many ways we can help you if you are homeless or at risk of homelessness.

Help in the event of an emergency

If a flood, fire or another emergency has effected your property and you do not have anywhere to stay, please speak to your landlord, letting agent or insurance provider to see whether they are able to provide you with interim accommodation.

If you are a Council Tenant, please contact Housing Customer Services on 01273 293 030.

If you are in a Housing Association, please contact your provider directly.

If you are renting or an owner-occupier and your landlord, letting agent or insurance provider is unable unable to help, please call our Housing Advice Team on 01273 294 400 and select Option 1.

If you are over 26 years old

If you are 26 years old or over and are homeless or at risk of homelessness you can contact our Housing Advice service.

Fill in our Housing Advice contact form
  • Phone 01273 294 400 followed by Option 1.

Our phone lines are open Monday to Friday, 9:30am to 4:30pm. If you phone out of hours you will be redirected to our service provider Carelink. Carelink will make a record of your call and pass it on to a Housing Officer who will get in touch with you.

  • Contact us to arrange a face-to-face appointment at Bartholomew House, Bartholomew Square, Brighton, BN1 1JE.

If you visit without an appointment, we may not be able to see you on the same day however you will have the option of making an appointment instead of waiting.

What information we'll need from you

To be able to provide you with personalised housing advice, we will require further information and documentation from you to be able to assess your housing situation. This can include

  • identification
  • proof of eligibility
  • financial documents
  • National Insurance number
  • any eviction notices

If you are under 26 years old

If you are under 26 years old and are homeless or at risk of homelessness, you need to contact the YMCA Downslink Group at the Youth Advice Centre (YAC).

More housing help and advice

The following links can provide you with advice to help prevent you from becoming homeless.

Help with rental costs

Get help and advice if you're having trouble paying your rent or other bills for private housing.

Apply for a discretionary payment

Private renting advice

Direct Lets 

Where To Look

Help with deposit and rent in advance

Legal advice

BHT Sussex Advice Centre

Citizens Advice Bureau 

Shelter England

Specialised advice

Advice for victims of domestic abuse

Advice for migrants, asylum seekers and refugees