Survey of tenants and residents 2019

Every few years we ask council tenants and residents their opinion on council landlord services. The results help us improve what we do and help us figure out what to fund.

Survey results

Our Survey of Tenants and Residents (STAR) 2019 asked council tenants their opinion on council landlord services.

It followed previous STAR surveys in 2011, 2014 and 2016, and is similar to those run by other social landlords across the country every few years.

The 2019 survey was carried out by ARP Research.

Download and read the full report.

A total of 1,000 people gave their views, up from 829 for the last survey.

76% of tenants said they were ‘very satisfied’ or ‘fairly satisfied’ with Housing services overall.

We have shared key results in the summer 2020 edition of the Homing In newsletter for council tenants and leaseholders.

Why do this survey

We want to know how you feel about our services and we’ll use these survey results to improve them. 

We run the survey every few years and ask similar questions so we can see if we’re improving and take action if we’re not. 

For example, we always ask how satisfied our tenants are with repairs and maintenance, so we can plan how we deliver repair and maintenance services in future.