Other ways to pay your rent
If you are unable to pay online or want to avoid getting into arrears, your housing rent can be paid in different ways to suit your needs.
In most cases, you will need your Person Reference or Payment Reference Number when paying your rent. This is stated on any letters that we’ve sent to you regarding your rent account. If you still need to contact us to find out your payment reference number, call us on 01273 294 400 and select option 3.
Pay using a PayPoint
You can pay using your rent payment card at any shop showing the PayPoint logo. You can only pay by cash. To request a rent payment card you an either:
Pay by standing order
If you would like to set up a standing order with your bank, our bank details are:
Bank: Lloyds Bank
Account Name: Brighton & Hove Council General Account
Sort Code: 30-80-12
Account Number: 10631660
Quote your Person Reference or Payment Reference Number with the standing order.
You can also download our standing order form (PDF 96KB) and send it to your bank or building society to set up a standing order to pay your rent. Your bank or building society will then take your payments automatically. You'll need to tell them if your rent changes so they take the right amount.
Pay by card over the phone
You can pay over the phone with our automated payment line. Lines are open from Monday to Friday from 9.30am to 1.30pm.
You can call 01273 294 400 and select option 3.
Difficulty paying your rent
If you are having difficulty paying your rent, you can find more information on financial help that may be available. Extra help is available for households in Brighton and Hove struggling to pay for food, fuel and other essential costs.