Get help to pay your housing rent

Check if you can apply for Housing Benefit or discretionary payments if you're struggling to pay your housing rent

Rent payments  

As a council tenant you must pay your rent in advance. If you pay your rent weekly, you must pay a week in advance. If you pay monthly, then you must pay a month in advance. This is part of your tenancy agreement.  

The easiest way to pay is by monthly direct debit. You can pay on the 1st or the 15th of each month. You can find out about other ways to pay your housing rent.  

We will send your quarterly rent statements in the post or you can access your rent statement at any time by using your Housing Online account.  

If you’re behind on your rent 

If you are struggling to pay your rent, get in touch with the Housing Income Management Team for advice and support. We are here to help and can:  

You can contact us by  

Our telephone lines operate Monday to Friday from 9.30am to 1.30pm. A same day call back service is in operation from 1.30pm to 5pm, so please leave a message.  

Help with your housing costs  

If you are on a low income you may qualify for help with your housing costs by applying for Housing Benefit or applying for Universal Credit. You may also be able to apply for a discretionary payment.

You should also check if you qualify for Council Tax Reduction.  

Money advice  

Please visit the council’s cost of living webpages for support available locally, including help with accessing food banks, energy bills and how to look after your health and wellbeing and those that you care for.  

If you require debt advice, you can contact the Housing Income Management Team for a referral to our specialist debt advice partners, Money Advice Plus.   

If you don’t pay  

We will make every effort to contact you to discuss your arrears and try to make an agreement to help you sustain your tenancy.  

If you fail to keep to the agreement or do not make payments to clear your arrears, we will take legal action to recover the arrears which may mean you lose your home.