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Phone the helpdesk if your issue poses an immediate danger. This number also covers out-of-hours emergencies. For any life-threatening situations, call 999. Urgent matters should always be reported by phone.
Request an update to an existing repair
Get information on how long it will take us to respond to your repair request, and how to request an update on an existing repair.
How long it takes us to respond to a repair request
The time it takes for us to start the work depends on the type of repair you asked for.
We'll decide if your repair is:
- emergency, which we'll start within 24 hours
- routine, which we'll schedule according to priority need
How to request an update about an existing repair
There are 2 ways to request an update.
You can:
- log in to your Housing Online account
- use our online form
Use your Housing Online account
Log in to your account to request an update about a repair.
Complete our online form
You'll need to:
- provide your contact details
- tell us your repair reference number, if you have it
- describe the repair you'd like an update on
We process, analyse and use your data in a range of ways to better understand what our customers need and to improve the way in which the council delivers your services.
Find more information about how we use your data in our privacy and data notice.
Outstanding repairs
We're working hard to reduce the number of outstanding jobs.
To speed up this process, we're working with Axis Europe to help us catch-up on outstanding older jobs and ensure that essential repairs are carried out in your homes.
To complete these jobs, Axis Europe will contact you directly to arrange an appointment.
Go to the Housing Online website to check the status of your repair.
Cancellation or emergencies
If the repair has already been completed or becomes more urgent, contact our Repairs Helpdesk who can either cancel or prioritise your repair.
Repairs helpdesk