How to request an update to an existing council housing repair

How long it takes for us to complete a repair

The time it takes for us to start and complete work depends on the type of repair you asked for.

From the details you share, we'll prioritise your repair as:

emergency - we’ll start within 24 hours to make safe and complete according to urgency
routine - we’ll schedule according to priority need and complete within a reasonable timeframe, usually within 28 days

If your repair need has changed, for example it has become worse or is no longer needed, contact our Repairs Helpdesk to let us know.

Council housing repairs

Request a repair to a council home or a communal area in a council property.

If your repair is taking longer than you expect:

log into your Housing Online account - you can check the status of repairs to your home, including any upcoming appointments
phone or email our Repairs Helpdesk and an advisor will give you an update