Ask us to repair your council home if it's been damaged.
Make sure who's responsible as there are some repairs you'll need to carry out yourself.
If your council home needs an emergency repair, phone 01273 294 409.
If the repair is for a suspected gas leak, phone the National Grid on 0800 111 999.
Read our information on condensation in your home if you have problems with moisture, damp or mould.
When you ask us for a repair, the time it takes for us to start the work depends on the type of repair.
We'll decide if your repair is:
You can read more about types of repairs in our housing repairs handbook.
We're working hard to reduce the number of outstanding jobs. To speed up this process we've hired contractors to help us.
We're working with United Living and Axis Europe. They are helping us recover a large number of older jobs to ensure that essential repairs are carried out in our tenant’s homes.
To complete these jobs, one of the contractors will contact you directly to arrange an appointment.
There are still a large number of tasks for the contractors to complete so it may be some time before you are contacted.
If the repair has already been completed or becomes more urgent, contact our Repairs Helpdesk on 01273 294 409 who can either cancel or prioritise your repair.
Go to the Housing Online website to check the status of your repair.
If you have a Housing online account, log in to order a repair.
If you don't have an account, register using your ‘party reference’ or ‘payment reference’.
Create an account for housing online.
Find out more about Housing online.
This account is not connected to MyAccount. If you have a MyAccount you’ll still need to register for a new account to use Housing online.
You can use the same email address and password as your MyAccount to register your new account with Housing online.
If you need help registering contact HOLSupport@brighton-hove.gov.uk.