Ask for a repair to your council home

Ask us to repair your council home if it's been damaged.

We're working hard to catch-up, but there are still delays to routine repairs. If you have an emergency repair, we will book an appointment to attend. For routine repairs, we will raise an order and our trade team will contact you when they can schedule the work. We apologise for any inconvenience.

Request a repair using Housing online

If you have a Housing online account, log in to order a repair.

If you don't have an account, register using your ‘party reference’ or ‘payment reference’. 

Create an account for housing online.

Find out more about Housing online.

Log in or register for an account

This account is not connected to MyAccount. If you have a MyAccount you’ll still need to register for a new account to use Housing online.

You can use the same email address and password as your MyAccount to register your new account with Housing online.

If you need help registering contact

Before you request a repair

Make sure who's responsible as there are some repairs you'll need to carry out yourself.

If your council home needs an emergency repair, phone 0800 052 6140.

If the repair is for a suspected gas leak, phone the National Grid on 0800 111 999.

Read our information on condensation in your home if you have problems with moisture, damp or mould.

How long a repair takes

When you ask us for a repair, the time it takes for us to start the work depends on the type of repair.

We'll decide if your repair is:

  • emergency, which we'll start within 24 hours
  • routine, which we'll schedule according to priority need

You can read more about types of repairs in our housing repairs handbook.