Parent or carer's responsibility
Your child is your responsibility until they're on the vehicle. Your child becomes your responsibility again as they leave the vehicle.
Drivers and vehicle passenger assistants aren't allowed to lift or carry your child.
If your child uses a wheelchair, the driver will:
- load and unload the wheelchair
- make the wheelchair secure in the vehicle
At pick up
Your child must be ready when transport arrives. Take your child to the transport vehicle, either at their home address or at the pickup point.
We tell drivers to wait for 5 minutes before leaving and continuing their journey. This is because the transport needs to keep to its timetable. If there's a medical reason, the driver might wait for longer.
If there's a longer delay you'll need to make arrangements to take your child to school or college.
At drop off
An adult listed on the child's Pupil Information Form must always collect your child. If it's not always a parent or carer collecting your child, you can name an alternative adult.
A young person can only be left at home alone if:
- it's safe for them
- Home to School Transport has given consent
- their parent or carer has given consent
How to tell us about a change
If there are any changes to your child's arrangements, such as their address or respite, contact Home To School Transport.
What to do if your child is ill
If your child is ill, contact the transport operator. After this, contact Home To School transport.