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How the service works and how we support children, young people and families.
All enquiries and referrals for both Social Care and Family Hubs now come through our single front door
The service is made up of professionals with different areas of expertise who work together to assess, decide and coordinate how best to support children, young people and their families where there are concerns.
The Front Door for Families service includes the multi agency safeguarding hub which brings together key agencies to:
The Front Door for Families is also the single point of contact for referrals to the Family Hub service.
The key agencies who make up MASH are:
You should contact Front Door For Families if you're concerned about the needs of children or families or if a family needs support.
The online Threshold Document and Interactive Framework outlines in full the levels of need and whether the concerns that you have are appropriate for referral in to the Front Door for Families.
When The Front Door For Families is contacted about a concern or a request for help we consider the contact on the day it is received and then make a decision about the outcome with 72 hours.
This can be for:
Alternatively, we log the information with no further action.
Early Help support may include advice and information, parenting support, care coordination or a family coach.
Use our Refer and child or family to Front Door for Families form if you want to tell us about a child you are worried about, or need advice.
Email the team at FrontDoorforFamilies@brighton-hove.gov.uk.
Telephone 01273 290400 during working hours (9am to 5pm, Monday to Thursday and 9.00am to 4.30pm on Fridays).
Outside of our working hours please contact the Emergency Duty Service on 01273 335 905 or 01273 335 906.