Report noise from an alarm
Find out who to report a car or house alarm to, and how to prevent your alarm causing an issue.
Who to report an alarm to
If an alarm has been going off for at least 20 minutes in every hour, you can report it to us by phoning 01273 293 541.
If you want to report the car or building alarm outside office hours, phone our environmental emergencies service on 01273 292 229.
Find out how to report other noise issues.
What we need to know
When reporting a building alarm, please tell us the exact address.
If you’re reporting a car alarm, please give us the location, make, model, colour and registration number of the vehicle.
This means we can check our records for any contact details to help us sort the issue as quickly as possible.
Where we can show an alarm is causing a problem, we’ll take all possible steps to contact the person responsible for it. Where that’s not possible, we may disable or silence the alarm.
We’ll get back any charges for silencing alarms and officer time from the person responsible for the alarm.
What we can do about a building alarm
If we can confirm that a building alarm is causing a nuisance and can’t contact the owners within an hour, we may disable it.
Where an alarm is on the outside of the building, we’ll hire an alarm engineer to disconnect it.
Where an alarm is inside the building, we’ll need to get a warrant from the magistrates to enter the property. This can take a long time.
Once we have a warrant to enter, we’ll hire a locksmith and alarm engineer to enter the property, disable the alarm, and then re-secure the premises.
What we can do about a car alarm
If we can confirm that an alarm from a vehicle is causing a legal noise nuisance and can’t contact the owners within an hour, we’ll try to disable the alarm.
If we can’t disable the alarm or re-secure the vehicle, we may have the car towed away to a secure location.
This can be very expensive for the owner. Especially where we can't disable the alarm and we have to take the car to a remote location.
What you can do to prevent your alarm causing an issue
Make sure your alarm has a cut out device, which triggers after no more than 20 minutes. After this, the alarm should not sound again until it’s manually reset.
Register your house alarm with us. Once you've registered, we'll have the contact details of at least 2 keyholders who'll be able to turn the alarm off.
Make sure the registered keeper details for an alarmed vehicle are up to date. Include a phone number that you can be contacted on at all times.